Marla Brotherton
Marshville,NC
Summary
Seasoned Manager with a proven track record excelling in customer relationship management and complex problem-solving. Leveraged verbal communication and CRM skills to enhance revenue growth and forge strategic client relationships. Demonstrated expertise in driving operational excellence and sales management, achieving significant business outcomes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Manager
Carolina Auto Exchange LLC
Marshville, NC
07.2003 - 01.2025
- Reviewed and verified loan application documents for completeness and accuracy.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Business Operations Manager
AT&T
Charlotte, NC
07.1987 - 12.2004
- Implemented successful business strategies to increase revenue and target new markets.
- Worked closely with other departments to ensure smooth operations across the organization.
- Analyzed operational data to identify areas for improvement and develop solutions.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
Education
Computer Science/Business Applications
Queens University
Charlotte NCSkills
- Verbal and written communication
- Customer service
- Project planning
- Complex Problem-solving
- Customer relationship management (CRM)
- Negotiation
- Sales management
- Relationship building
- Sales techniques
- Conflict resolution
Certification
- Notary Public
Timeline
Manager
Carolina Auto Exchange LLC
07.2003 - 01.2025
Business Operations Manager
AT&T
07.1987 - 12.2004
Computer Science/Business Applications
Queens University
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