Marla Brown
El Paso,TX
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Very eager to learn new things and expand my knowledge.
Overview
11
11
years of professional experience
Work History
Clinical Wellness Counselor
Propel Care
12.2023 - Current
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Conducted thorough assessments of client needs to create targeted wellness strategies that yielded positive results in mental and physical health improvement.
- Established a supportive environment where clients felt comfortable expressing their thoughts and feelings openly during sessions.
- Improved client well-being by developing personalized wellness plans based on individual needs and goals.
- Collaborated with healthcare professionals to provide comprehensive care plans for clients facing chronic illnesses or disorders.
- Monitored, tracked and reported on individual progress with wellness plans.
- Provided individual health coaching to help clients optimize personal choices.
- Built strong relationships with members to promote health, wellness and available services.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
Certified Health & Wellness Coach and Nutritionist
MMB Next Level Coaching
08.2023 - Current
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Enhanced client well-being by implementing personalized wellness plans and coaching strategies.
- Elevated client satisfaction, providing empathetic support and motivational coaching throughout their wellness journey.
- Maintained up-to-date knowledge of wellness trends and research, ensuring clients receive most effective coaching.
- Increased client satisfaction by conducting regular progress assessments and adjusting wellness plans accordingly.
- Utilized a variety of coaching styles tailored to individual client needs for more effective communication and rapport building.
- Developed tailored fitness programs, resulting in improved physical performance and weight management for clients.
- Streamlined client onboarding process to enhance initial engagement and set positive tone for wellness coaching.
- Reduced client stress levels with customized mindfulness exercises and relaxation techniques.
- Performed screenings for markers such as blood pressure, weight and BMI.
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Initiated successful online coaching platform, expanding client base and accessibility to wellness resources.
- Educated clients on self-care practices, leading to enhanced mental wellbeing and reduced stress levels.
- Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.
- Promoted holistic health by integrating physical, mental, and emotional wellness strategies into client programs.
- Promoted holistic approaches to health through consistent coaching sessions covering various aspects of well-being such as sleep habits, work-life balance, and relaxation techniques.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Promoted weight management success among clients by providing ongoing support, education, and motivation throughout their journey.
- Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
- Enhanced client wellness and overall health by designing and implementing personalized nutrition and exercise programs.
Loan Coordinator
Guaranteed Rate
01.2015 - 08.2022
- Set up and completed loan submission packages.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering auto loans.
- Provided quick turnaround times to maintain fast-past schedule.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.
- Ensured prompt funding of approved loans by coordinating with settlement agents, attorneys, and title companies for timely disbursement of funds.
- Collaborated with other departments to resolve issues quickly, maintaining seamless workflow during busy periods.
- Assisted in achieving department goals through proactive monitoring of key performance indicators and implementing corrective actions when needed.
- Managed client expectations by clearly communicating terms, conditions, requirements, and timelines throughout the loan process.
Mortgage Loan Processor
Great Plains National Bank
07.2013 - 12.2014
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Utilized loan origination software to process and track loan applications.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Handled any conditions sent from underwriting departments.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated with real estate agents and attorneys to ensure accurate and timely closing of loans.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Improved customer satisfaction by providing timely updates and clear communication throughout loan application process.
- Processed loan applications and monitored progress from start to finish.
- Communicated with originator and applicant concerning progress of loan file.
- Prepared file for final clear-to-close by branch management.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Education
Certifications
High School Diploma -
Wurzburg High
Wurzburg, Germany12.1988
Skills
- Application preparation
- Document Review
- Mortgage Loan Software
- Automated Underwriting System (AUS)
- Loan Closing
- Credit and collections
- Loan Underwriting
- Loan Submissions
- Processing procedures
- Eligibility Determination
- Interpersonal Skills
- Problem-solving aptitude
- Credit History Review
Timeline
Clinical Wellness Counselor
Propel Care
12.2023 - Current
Certified Health & Wellness Coach and Nutritionist
MMB Next Level Coaching
08.2023 - Current
Loan Coordinator
Guaranteed Rate
01.2015 - 08.2022
Mortgage Loan Processor
Great Plains National Bank
07.2013 - 12.2014
Certifications
High School Diploma -
Wurzburg High
Certification
DIPLOMA IN MENTAL HEALTH AND WELLNESS I ACADEMY OF MODERN APPLIED PSYCHOLOGY
Major: Mental Health & Wellness Professional and Applied Psychology
Certified Mind & Gut Microbiome Specialist
Certified Health & Wellness coach
Certified Personal Trainer / Senior Fitness Instructor
Certified Nutritionist
Certified Stress Management Coach
Certified Holistic Life Coach
Zumba Instructor
Belly Core Fitness Instructor
Certified Transformational Life Coach
Currently studying Strength and Conditioning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- OES
Languages
English
Full Professional
Similar Profiles
Jazmine ToalaJazmine Toala
Swim Instructor at Propel Swim AcademySwim Instructor at Propel Swim Academy
Maia RhodesMaia Rhodes
7 / 8 Science Teacher at Propel Schools, Northside7 / 8 Science Teacher at Propel Schools, Northside
Katelyn WestKatelyn West
Physical Therapist Intern at Propel Pediatric TherapyPhysical Therapist Intern at Propel Pediatric Therapy
Maria LuceroMaria Lucero
5th Grade Bilingual Teacher/Science Teacher at Ysleta Independent School District5th Grade Bilingual Teacher/Science Teacher at Ysleta Independent School District
Alexandria TaylorAlexandria Taylor
Veterinary Assistant at Montana Animal ClinicVeterinary Assistant at Montana Animal Clinic