Marla Butler
New Kensington,PA
Summary
Hardworking and motivated Manager of Tax Professionals with 14 years of experience and a record of success in the Tax industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Manager of Tax Professionals
Liberty Tax Service
New Kensington, PA
01.2010 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Minimized staff turnover through appropriate selection, orientation and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Created training modules and documentation to train staff.
Home Health Aide
Care At Home Services
New Kensington, PA
02.2007 - 03.2018
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted with client personal care needs to foster independence and well-being.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Recognized emergency situations and implemented appropriate procedures.
- Tracked and reported clients' progress based on observations and conversations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Improved patient outlook and daily living through compassionate care.
- Helped client with medication self-administration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Education
Some College (No Degree) - Forensic Psychology
University of Phoenix
Tempe, AZSkills
- Expense Tracking
- Financial Management
- Workforce Management
- Business Development
- Microsoft Office
- Power Point
- Customer Service Skills
Timeline
Manager of Tax Professionals
Liberty Tax Service
01.2010 - Current
Home Health Aide
Care At Home Services
02.2007 - 03.2018
Some College (No Degree) - Forensic Psychology
University of Phoenix