MARLA CANALES
Edinburg,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Lead Unification Manager
The Providencia Group
08.2022 - Current
- Earned trust of others through open, honest communication and reliable follow-through.
- Prepared and maintained daily department production targets, staff schedules, vacation schedules and attendance and disciplinary records.
- Maintained confidentiality of company information.
- Conducted regular reviews of operations and identified areas for improvement.
- Identifies work surges and coordinates with the Senior Lead Unification Manager in the event overtime or additional personnel is needed
- When not assigned to a project as a Lead Unification Manager, an employee may be assigned to a project in a Unification Specialist position
- Coordinated and supervised staff and continuously evaluated performance.
- Arranged development and delivery of updated training for staff.
- Managed variety of timelines and multiple projects.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Reunification Specialist- Virtual Case Manager
The Providencia Group
07.2021 - 08.2022
- II, TPG-PROVIDENCIA GROUP- EMERGENCY
- INFLUX SHELTER, Permanent Shelter-Unification specialist II
- Conduct initial intake assessment of UC upon shelter arrival to include identifying potential sponsorship
- Complete UC, Risk and Sponsor Assessments in accordance with the Office of Refugee
- Resettlement (ORR) policies and procedures
- Identify and vet potential sponsor for reunification of UC(s) and alternate/backups in case the initial sponsor is no longer available or able to care for the child
- Help sponsor understand, fill out, and sign required ORR forms and gather documentation for the Family Reunification Packet (FRP); if sponsor cannot read or write, assist in filling out the required forms in the packet on their behalf for them
- Keep the sponsor informed regarding the child’s case progress
- Discuss the post release services that are available in the sponsor’s community for the child
- Regularly update UC portal and TPG case management tracking system (Vesta) with all
- UC case file required information, in accordance with ORR and TPG policies and procedures
- Meet regularly with the UC to discuss progress, ask questions, and make sure they feel they are receiving proper care during their stay at the shelter
- Provide weekly status updates on progress and/or challenges
- Assisted in overseas projects as a case manager during world crisis events
- Familiar with national translator services to communicate with refugees to follow ORR proceedings in reunifying UCs in safe placement.
Reunification specialist Case Manager
CHICANOS POR LA CAUSA
04.2021 - 07.2021
- EMERGENCY SHELTER
- CONTRACTOR
- Coordinate with United States Border Patrol agent placement of the Unaccompanied
- Children (UC's)
- Interview UC to determine eligibility for program enrollment based on established guidelines and requirements, conduct needs assessment, obtain pertinent information, and establish program goals for UC
- Provide case management services and support to foster care parents and families and UAC in accordance to licensing standards, contract agreements, agency and CARF standards, and funding requirements
- Provide direct care services to the UC; interact with UC in the foster care home and outside activities
- Complete Preliminary Service Plan (PSP) within 72 hours of UC placement
- Complete and verify family reunification packets are accurate and current
- Complete Changes of Address, Changes of Venue form
- Obtain child's signature
- Send original to Executive Office of Immigration Review (EOIR) and forward copy to DHS (Department of Homeland Security)
YOUTH AND FAMILY CASE MANAGER
TEXAS TROPICAL BEHAVIORAL HEALTH
10.2019 - 04.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Collaborated with community members to develop and implement service initiatives.
- Conducted community workshops to promote different programs and educate public on available services.
THERAPIST INTERN
DOCTORS RENAISSANCE BEHAVIORAL HOSPITAL
01.2018 - 05.2018
- Conducted psychosocial assessments and individual therapy evaluations
- Educated mental health to different age populations in group therapy activities
- Trained in the hospice department providing information on Palliative services
- Attended management team meetings for patient care treatment plans
- Coordinated services for terminal patient placement
- Acquired coding skills in Excel for patient satisfaction surveys.
Education
MASTER’S DEGREE - Social Work- Mental Health And Substance Abuse
UNIVERSITY OF TEXAS
Arlington, TX08.2018
BACHELOR’S DEGREE - MENTAL HEALTH AND SUBSTANCE, Social
UNIVERSITY OF TEXAS
12.2016
Skills
- Filing Systems
- Assignment Schedules
- Continuous Improvement
- Performance Improvement
- Solving Complex Problems
- Workflow Schedules
- Training Initiatives
- Assignment Delegation
Timeline
Assistant Lead Unification Manager
The Providencia Group
08.2022 - Current
Reunification Specialist- Virtual Case Manager
The Providencia Group
07.2021 - 08.2022
Reunification specialist Case Manager
CHICANOS POR LA CAUSA
04.2021 - 07.2021
YOUTH AND FAMILY CASE MANAGER
TEXAS TROPICAL BEHAVIORAL HEALTH
10.2019 - 04.2021
THERAPIST INTERN
DOCTORS RENAISSANCE BEHAVIORAL HOSPITAL
01.2018 - 05.2018
MASTER’S DEGREE - Social Work- Mental Health And Substance Abuse
UNIVERSITY OF TEXAS
BACHELOR’S DEGREE - MENTAL HEALTH AND SUBSTANCE, Social
UNIVERSITY OF TEXAS