Marla Casimir
Queens Village,NY
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant Endocrine Surgeon
Northwell Health
08.2022 - Current
- Managed all front office desk activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office manager, including appointment management, billing and collections, office administration, and customer service
- Addressed and responded to incoming and outgoing calls and correspondence
- Maintain organized patient records and information.
- Effectively communicate with patients,physicians and staff
- Relay medical information accurately
- Address patient concerns and provide assistance
- Handle patient check- ins and check- outs professionally
- Ensure a positive patient experience
- Familiarity with basic medical terminology
- Understand endocrine- related terminology
- Experience with medical office software and scheduling systems
- Knowledge of electronic health records (EHR) systems
- Adhere to strict patient confidentiality and privacy guidelines
- Collaborate with medical staff to coordinate patient care
- Work effectively in a team- oriented environment
Warehouse Zipx Supervisor
International Bonded Couriers
06.2016 - 10.2021
- Led a team of 10 warehouse staff providing guidance to achieve department goals.
- Managing and evaluating and reporting on warehouse productivity
- Tracking and coordinating the receipt, storage, timely delivery of goods and materials
- Ordering supplies and maintaining suitable inventory levels for the Zipx department.
- Ensured compliance with import-export regulations, contributing to zero regulatory violations during audits.
- Ensured full compliance with international and national regulations governing the transportation of dangerous goods.
- Stayed updated on changes to hazardous materials regulations and implemented necessary adjustments to procedures.
- Prepared accurate and comprehensive documentation for dangerous goods shipments,including shipping papers, labels, and manifests.
- Ensured that all team members were well-versed in emergency response procedures.
- Decide on the type of container based on cargo
- Ensure you have all necessary documentation, including the bill of landing, commercial invoice, packing list, and any specific documents required by Bermuda's customs
Head Cashier
Modell's Sporting Goods
09.2015 - 06.2016
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Provided excellent customer service by addressing inquires, resolving issues, and maintaining a positive shopping experience at the checkout.
Education
No Degree - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
Oakland Gardens, NY08.2017
High School Diploma -
Flushing High School
Flushing, NY06.2015
Skills
- Management
- Problem solving
- Communication
- Leadership
- Training and Development
- Customer Service
Timeline
Administrative Support Assistant Endocrine Surgeon
Northwell Health
08.2022 - Current
Warehouse Zipx Supervisor
International Bonded Couriers
06.2016 - 10.2021
Head Cashier
Modell's Sporting Goods
09.2015 - 06.2016
No Degree - Liberal Arts And General Studies
Queensborough Community College of The City University of New York
High School Diploma -
Flushing High School
Similar Profiles
Sheila Lara JaramilloSheila Lara Jaramillo
Senior Patient Access Representative at Northwell HealthSenior Patient Access Representative at Northwell Health
Cristina B. PepitoneCristina B. Pepitone
Learning and Organizational Development Educator at Northwell HealthLearning and Organizational Development Educator at Northwell Health
Surat SinghSurat Singh
Lab Technologist at Northwell HealthLab Technologist at Northwell Health
Mary LedanMary Ledan
Endoscopy Technician at Northwell HealthEndoscopy Technician at Northwell Health
Nafisa IslamNafisa Islam
Group Teacher at Ymca After School ProgramGroup Teacher at Ymca After School Program