Marla Cleghorn
Athens,Georgia
Summary
I have spent over 26 years in Long Term Care as a Licensed Nursing Home Administrator with extensive experience in the long- term care industry including skilled nursing facilities management, assisted living facilities, regulatory compliance, financial performance and operations for over Regional Director of Operations experience including strategic planning, process improvement, system implementation, staff education and developing leaders in multi-facility, multi-state portfolios. Passion for developing/mentoring facility leadership teams, physical plant renovations and high-risk facility turn-around situations. I am currently looking outside of Health Care for a career to dedicate myself to. Highly effective chief operating officer with several years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve growth objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
COO
AG Rhodes Health and Rehab
Atlanta
01.2018 - 01.2019
- Responsible for the oversight of the day to day operations of the Atlanta facilities.
- Supervised the executive team, providing guidance on operational decisions.
- Implemented innovative solutions to improve overall productivity levels within the organization.
- Ensured compliance with applicable laws and regulations governing business operations.
- Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
- Acted as a liaison between internal teams and external stakeholders such as customers or partners.
Interim Administrator and Trouble Shooter
Airamid Health Management
01.2017 - 01.2018
- Supervised the executive team, providing guidance on operational decisions.
- Developed and implemented strategic plans to achieve organizational objectives.
- Spearheaded initiatives to increase efficiency of operations across departments.
Interim Administrator and Interim Regional Director of Operations
Trillium Health Care Group
01.2016 - 01.2017
- Interim Administrator at a turnaround facility in Nebraska
- Eliminated agency use of $150K+ a month
- Cleared outstanding survey citations on 1st revisit
- Stabilized department head team
- Transitioned dietary, laundry and housekeeping to contract provider
- Managed internal renovations of painting, flooring, furniture, relocation of therapy
- Trained permanent Administrator and DON
- Responsible for the oversite of a Region in Nebraska
- Managed day to day operations for 7 skilled nursing facilities and 1 assisted living facility in Nebraska
- Hired and trained permanent Administrators
- Implemented systems for expense control, labor management, weekly reports and communication, assisted with survey readiness and revisits.
Vice President of Operations
Beacon Health Management
01.2015 - 01.2016
- Responsible for the overall operations of the organization
- 6 Facilities in Georgia, with an additional 7 Facilities acquired in Georgia
- Recruitment of key facility leadership
- Training of key operational systems – expense control, labor management, clinical outcomes
- Development and implementation of policy and procedure manuals
- Established weekly clinical reporting on company clinical benchmarks
- Completed due diligence for potential acquisitions.
- Ensured compliance with applicable laws and regulations governing business operations.
- Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
- Built relationships with industry leaders both internally and externally to create new opportunities for growth.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Formulated key performance indicators that measure success against set goals and objectives.
Vice President of Operations
Trillium Health Care Group
01.2012 - 01.2015
- Responsible for the overall operations of the organization
- 13 Facilities in total in Iowa, Nebraska and Florida
- Improved overall CMS 5 STAR Rating, Survey outcomes and financial outcomes
- Developed and implemented systems for Human Resources, AR, Expense Control, Labor Management, and other key areas
- Developed Administrator/DON training for new hires – Basic Systems Training
- Member of the Executive Management Team.
Regional Vice President
Kannon Health Services (An Airamid Company)
St. Petersburg, Florida
01.2011 - 01.2012
- Responsible for the oversight of 9 facilities in the St Petersburg, Florida area
- Stabilized region and established systems
- Improved financial outcomes, from failing financial performance to profitable outcomes
- Responsible for census development, labor management and expense control, regulatory compliance.
Area Vice President
Airamid Health Services
01.2010 - 01.2011
- Responsible for 5 Regions out of 9, totaling 32 facilities within the portfolio
- Operations in Florida, Massachusetts and Pennsylvania
- Managed RVPs and Regional Support Teams
- Responsible for strategic planning, census development, labor management, expense control, regulatory compliance
- Experience with HUD financing and Survey
- Involved with extensive facility renovations.
Regional Vice President
Kannon Health Services (An Airamid Company)
St. Petersburg, Florida
01.2010 - 01.2010
- Responsible for the oversight of 7 facilities in the St
- Petersburg, Florida area
- Stabilized region and established systems
- Improved financial outcomes
- Responsible for census development, labor management and expense control
- Traveled to Pennsylvania and Massachusetts to assist with troubled facilities.
Regional Vice President
Anu Health Services (An Airamid Company)
West Palm Beach to Miami, Florida
01.2009 - 01.2010
- Responsible for the oversight of 7 facilities in the West Palm Beach to Miami, Florida area
- Stabilized region and established systems
- Improved financial outcomes
- Responsible for census development, labor management and expense control
- Completed multiple facility renovations.
Regional Vice President
Kannon Health Services (An Airamid Company)
St. Petersburg, Florida
01.2009 - 01.2009
- Responsible for the oversight of 7 facilities in the St
- Petersburg, Florida area
- Stabilized region and established systems
- Improved financial outcomes
- Responsible for census development, labor management and expense control
- Completed multiple facility renovations.
Regional Vice President
Senior Health Management (changed to Airamid Health Services)
St. Petersburg, Florida
01.2008 - 01.2009
- Responsible for the oversight of 9 facilities in the St
- Petersburg, Florida area
- Additional facilities were added totaling 14
- Managed the Region and the Regional Support Team.
Executive Director
Bradenton Health Care
Bradenton, Florida
01.2000 - 01.2008
- Responsible for day to day operations of the facility
- Significantly increased Medicare census from 10% to over 40%
- Deficiency-free surveys in 2005 and 2006
- Recipient of President’s Award.
Executive Director
Tarpon Health and Rehabilitation
Tarpon Springs, Florida
01.2000 - 01.2000
- Responsible for day to day operations of the facility
- Was asked to transfer to the Bradenton Health Care after being employed 10 months.
Administrator
Highland Pines Health and Rehab and Highland Terrace
Clearwater, Florida
01.1999 - 01.2000
- Responsible for day to day operations of both facilities.
Administrator
Oakwood Garden of Deland
Deland, Florida
01.1998 - 01.1999
- Responsible for day to day operations of the facility.
Administrator
Holly Point Manor
Orange Park, Florida
01.1998 - 01.1998
- Responsible for day to day operations of the facility.
Regional Administrator
Chartwell Healthcare
Florida
01.1997 - 01.1998
- Assisted with acquisition of four Skilled Nursing Facilities
- Implemented Policy and Procedures
- Assisted with the development of budgets for all four facilities
- Assisted with Annual Survey’s as well as plans of corrections
- Assisted with day to day operations of all four facilities.
Interim Administrator
Holly Point Manor
Orange Park, Florida
01.1997 - 01.1997
- Responsible for day to day operations of the facility.
Assistant Administrator
West Orange Manor
Winter Garden, Florida
01.1996 - 01.1997
Administrative Assistant
West Orange Manor
Winter Garden, Florida
01.1996 - 01.1996
Business Office Clerk
West Orange Manor
Winter Garden, Florida
01.1996 - 01.1996
Administrator in Training
West Orange Manor
Winter Garden, Florida
01.1994 - 01.1996
Business Office Clerk
West Orange Manor
Winter Garden, Florida
01.1993 - 01.1994
Receptionist
West Orange Manor
Winter Garden, Florida
01.1993 - 01.1993
Education
Bachelor of Science in Criminal Justice -
Valdosta State University
03.1993
Skills
- Workforce Planning
- Strategic Partnerships
- Corporate Governance
- Data-driven decision-making
- Facilities Management
- Organizational Development
- Operations Management
- Mergers and Acquisitions
- Operations administration
- Planning and execution
Certification
Florida Nursing Home Administrator, 0003668, 11/01/1995
Timeline
COO
AG Rhodes Health and Rehab
01.2018 - 01.2019
Interim Administrator and Trouble Shooter
Airamid Health Management
01.2017 - 01.2018
Interim Administrator and Interim Regional Director of Operations
Trillium Health Care Group
01.2016 - 01.2017
Vice President of Operations
Beacon Health Management
01.2015 - 01.2016
Vice President of Operations
Trillium Health Care Group
01.2012 - 01.2015
Regional Vice President
Kannon Health Services (An Airamid Company)
01.2011 - 01.2012
Area Vice President
Airamid Health Services
01.2010 - 01.2011
Regional Vice President
Kannon Health Services (An Airamid Company)
01.2010 - 01.2010
Regional Vice President
Anu Health Services (An Airamid Company)
01.2009 - 01.2010
Regional Vice President
Kannon Health Services (An Airamid Company)
01.2009 - 01.2009
Regional Vice President
Senior Health Management (changed to Airamid Health Services)
01.2008 - 01.2009
Executive Director
Bradenton Health Care
01.2000 - 01.2008
Executive Director
Tarpon Health and Rehabilitation
01.2000 - 01.2000
Administrator
Highland Pines Health and Rehab and Highland Terrace
01.1999 - 01.2000
Administrator
Oakwood Garden of Deland
01.1998 - 01.1999
Administrator
Holly Point Manor
01.1998 - 01.1998
Regional Administrator
Chartwell Healthcare
01.1997 - 01.1998
Interim Administrator
Holly Point Manor
01.1997 - 01.1997
Assistant Administrator
West Orange Manor
01.1996 - 01.1997
Administrative Assistant
West Orange Manor
01.1996 - 01.1996
Business Office Clerk
West Orange Manor
01.1996 - 01.1996
Administrator in Training
West Orange Manor
01.1994 - 01.1996
Business Office Clerk
West Orange Manor
01.1993 - 01.1994
Receptionist
West Orange Manor
01.1993 - 01.1993
Bachelor of Science in Criminal Justice -
Valdosta State University
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