Marla Bird
Evans City,PA
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Data entry and working in 24/7 uptime environment.
Overview
33
33
years of professional experience
Work History
ISO Support Specialist
Choice Merchant Solutions
04.2022 - 03.2024
- Created user accounts and assigned permissions.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Managed approximately 20 incoming calls, emails and applications from agents per day.
Operations Manager/Data Entry Clerk
Direct Payment Consultants/Choice Merchant Soln.
04.2017 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
Administrative Assistant
Tri Rivers Assessment Services
12.2003 - 01.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed approximately 20 incoming calls and emails per day.
- Placed 15 to 20 calls per day.
Owner/Operator Partner in Food Concession
Self-employed
09.1991 - 09.2013
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Contributed positively to local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed several phone calls, emails and faxes weekly.
Data Entry Clerk
Eagle Physical Therapy
10.1999 - 12.2003
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Managed 30 to 50 incoming calls per day.
- Posted 20 to 50 thousand per day.
Education
Vocational - Medical Assistant
Median School of Allied Health Careers
Pittsburgh, PA08.1979
High School Diploma -
Seneca Valley High School
Harmony, PA06.1978
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Service Desk Operations
- Data Compiling
Timeline
ISO Support Specialist
Choice Merchant Solutions
04.2022 - 03.2024
Operations Manager/Data Entry Clerk
Direct Payment Consultants/Choice Merchant Soln.
04.2017 - 04.2022
Administrative Assistant
Tri Rivers Assessment Services
12.2003 - 01.2017
Data Entry Clerk
Eagle Physical Therapy
10.1999 - 12.2003
Owner/Operator Partner in Food Concession
Self-employed
09.1991 - 09.2013
Vocational - Medical Assistant
Median School of Allied Health Careers
High School Diploma -
Seneca Valley High School
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