Marla Elmore
Orange,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Advisor
National General
04.2022 - 02.2024
- Directed and controlled Medicare supplement, Advantage and Prescription drug plan benefit packages.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Promoted products and services using upselling and other sales strategies.
Medical Collections Specialist
Arstrat
10.2021 - 04.2022
- Processed online and paper appeal submissions and refund requests.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Prepared and submitted legal documents to initiate court proceedings.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Dispatch Coordinator
Trillium
07.2020 - 07.2021
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Accounts Receivable Coordinator
Elmore Construction
01.2015 - 03.2018
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Prepared bills receivable, invoices, and bank deposits.
- Resolved valid or authorized deductions by entering adjusting entries.
- Completed bi-weekly payroll for 20 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Associate of Science - Construction Business Management
Lamar Orange
Orange, TX05.2025
Associate of Applied Science - Criminal Justice
Blinn College
Brenham, TX05.2017
High School Diploma -
Lit Cypr-Mrceville High School
Orange, TX06.2013
Skills
- Customer Relationship Management
- Explaining Benefits
- Production Goals
- Health Insurance Industry Knowledge
- Direct Marketing
- Reading Comprehension
- Critical Thinking
- Team Goals
- Standard Operating Procedures Proficient
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Workflow Processes
- Compliance Requirements
- Account Analysis
- Collection Calls
- General Office Functions
- Audit Risk Management
- Verbal and Written Communication
- Case Management
- Medical Terminology
Accomplishments
- Supervised team of 10 staff members..
Certification
- Licensed Insurance Agent 2 year
- Cpr certified 10 years
Timeline
Benefits Advisor
National General
04.2022 - 02.2024
Medical Collections Specialist
Arstrat
10.2021 - 04.2022
Dispatch Coordinator
Trillium
07.2020 - 07.2021
Accounts Receivable Coordinator
Elmore Construction
01.2015 - 03.2018
Associate of Science - Construction Business Management
Lamar Orange
Associate of Applied Science - Criminal Justice
Blinn College
High School Diploma -
Lit Cypr-Mrceville High School
- Licensed Insurance Agent 2 year
- Cpr certified 10 years
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