Marla Evans
South Euclid,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
35
35
years of professional experience
Work History
Property Management Assistant
GMS Management
Cleveland, Ohio
04.2013 - 09.2022
- Promptly responded to tenant complaints and concerns for over [Number] properties.
- Managed maintenance and custodial staff of [Business Name].
- Greeted approximately [Number] prospective tenants weekly.
- Exceeded annual occupancy of [Number]% in [Year].
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Administrative Coordinator for Students in the DNP
Case Western Reserve
Cleveland, Ohio
04.1999 - 09.2012
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Transcribed meeting minutes for management's records.
- Coordinated flights, ground transportation and hotel accommodations.
- Handled patient scheduling, check-in, check-out and processing.
- Responded to questions and managed communications with patients and [Job Title]s.
- Made travel arrangements for staff members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to [Job Title].
- Arranged corporate and office conferences for company employees and guests.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Coordinated [Number] meetings per [Timespan] by reserving conference rooms and sending electronic meeting invitations to participants.
- Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
- Collaborated with [Type] and [Type] departments to achieve [Result].
- Trained team members on new hotel services and products to support promotional efforts.
Bread Delivery Driver
Kilpartricks Bakery
Oakland, CA
09.1984 - 07.1996
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Processed payments, made change and provided receipts.
- Handled customer concerns and issues effectively by [Action].
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Stayed in open communication with existing customers to offer immediate access to new products.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Maintained positive relationships with customers through [Type of Skill] and [Type of Skill].
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Communicated regularly with [Job title] for delivery route details and changes.
- Generated leads and cold called customers each week to set up appointments and bring in new business.
- Documented sales by recording order information in [Software].
- Implemented policies and procedures across warehouse and shipping platforms.
- Explained [Number] [Product or Service] options by giving details about pricing and choices with customers.
- Brought in $[Amount]+ per month in revenue by actively promoting [Product or Service] throughout route.
- Kept location vending machines well stocked and emptied of excess funds to protect financial investments.
- Increased number of customers along route by [Number]% within first year by [Action].
Education
High School Diploma -
Pacific High School
San Leandro, CA06.1974
Skills
- Background Check Investigations
- Vendor Contracts
- Administrative Duties
- Resident Relations
- Customer Relations
- Office Staffing
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Property Management Assistant
GMS Management
04.2013 - 09.2022
Administrative Coordinator for Students in the DNP
Case Western Reserve
04.1999 - 09.2012
Bread Delivery Driver
Kilpartricks Bakery
09.1984 - 07.1996
High School Diploma -
Pacific High School