Marla Fetcho
Stratford,CT
Summary
Compassionate Medical Assistant with extensive experience at Orthopaedic Specialty Group, excelling in direct patient care and clinical documentation. Proven ability to enhance patient compliance through effective education and support. Skilled in EMR/EHR systems and vital sign monitoring, fostering trust and strong relationships with patients while ensuring optimal care delivery.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Orthopaedic Specialty Group
05.2022 - Current
- Assisted in patient intake, collecting medical history and verifying insurance information.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Supported physicians during procedures by maintaining sterile environment and providing instruments.
- Managed appointment scheduling and follow-up communications for optimal patient flow.
- Documented patient interactions accurately in electronic health records (EHR) system.
- Educated patients on post-operative care instructions, enhancing compliance with treatment plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Remove staples, sutures and post op dressings.
- Draw up injections per provider request
Medical Assistant
Stamford Heath
10.2021 - 05.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained vitals and glucose checks
- Downloaded information from omnipods
- Spoke with patients over the phone regarding lab work, questions, and concerns
Barista Trainer
Donut Crazy
03.2020 - 10.2021
- Mentored staff to improve customer service techniques, fostering a positive café environment.
- Streamlined workflows to increase efficiency in drink production and order fulfillment.
- Ensured adherence to health and safety regulations through effective staff education initiatives.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Head Cashier
Big Y
06.2017 - 03.2019
- Trained and mentored new cashiers, enhancing team performance and customer service quality.
- Implemented cash handling procedures, reducing discrepancies and improving operational efficiency.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
- Managed cash register systems, troubleshooting technical issues to minimize downtime during peak hours.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Asocciate in Nursingg - Nursing
Goodwin University
East Hartford, CT08-2026
High School Diploma -
Stratford High School
Stratford06-2018
Skills
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Compassionate
- CPR
- Complex Problem-solving
- Time management
Timeline
Medical Assistant
Orthopaedic Specialty Group
05.2022 - Current
Medical Assistant
Stamford Heath
10.2021 - 05.2022
Barista Trainer
Donut Crazy
03.2020 - 10.2021
Head Cashier
Big Y
06.2017 - 03.2019
Asocciate in Nursingg - Nursing
Goodwin University
High School Diploma -
Stratford High School