Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marla Frailey

Mercer,PA

Summary

Dynamic leader with a proven track record at Lutheran Senior Life, excelling in strategic planning and relationship building. Enhanced team performance through effective coaching and mentoring, resulting in improved employee engagement and retention. Skilled in budget management and regulatory compliance, driving operational efficiency and fostering a culture of continuous improvement.


Overview

33
33
years of professional experience
1
1
Certification

Work History

Director of LIFE Butler County

Lutheran Senior Life
10.2008 - 06.2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.2
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Participated in team meetings and staff training sessions.
  • Provided emotional support and companionship to clients.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Facilitated transportation to and from appointments.
  • Monitored and reported any changes in clients' physical and mental health.
  • Developed and implemented activities to improve clients' quality of life.t

Director of Bayberry Court Assisted Living

Assisted Living Concepts
01.2008 - 09.2008
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Outlook Pointe

Senior Care
04.1992 - 12.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Education

Practical Nursing Certificate - Nursing

Butler County Community College
Butler, Pennsylvania
05-1983

High School Diploma -

Butler High School
Butler, Pennsylvania
06-1981

Skills

  • Relationship building
  • Strategic planning
  • Decision-making
  • , Excel, PowerPoint, Outlook!
  • Operations management
  • Team management
  • Strategies and goals
  • Employee development
  • Staff management
  • Organizational development
  • Goal setting
  • Budget management
  • Issues resolution
  • Hiring and retention
  • Financial reporting
  • Rules and regulations
  • Legal and regulatory compliance
  • Crisis management
  • Non-profit management
  • Time management
  • Leadership development
  • Coaching and mentoring
  • Conflict resolution
  • Task delegation
  • Visionary leadership
  • Regulatory compliance
  • Teamwork and collaboration
  • Effective leadership

Certification

  • Practical nurse – 1983 to present
  • Personal care home administrator certificate
  • DDI World, leadership certificate

Timeline

Director of LIFE Butler County

Lutheran Senior Life
10.2008 - 06.2025

Director of Bayberry Court Assisted Living

Assisted Living Concepts
01.2008 - 09.2008

Outlook Pointe

Senior Care
04.1992 - 12.2007

Practical Nursing Certificate - Nursing

Butler County Community College

High School Diploma -

Butler High School

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Marla Frailey