Summary
Work History
Education
Skills
References
Timeline
Receptionist

Marla Smith-Fulsom

Arlington,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Office Manager

BUY ENTERPRISE CLEANING
DALLAS, TEXAS
07.2020 - 12.2023
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Administered weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Processed 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Processed timecards and payroll data for team of employees.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

HR Generalist

Eye Care Services Partners
Dallas, TX
09.2016 - 07.2020
  • Responded to inquiries from employees regarding benefits packages.
  • Investigated complaints of discrimination or harassment within the workplace.
  • Compiled reports related to hiring, termination, promotions, absences, turnover rates.
  • Conducted employee onboarding process, orientations, and exit interviews.
  • Provided guidance to managers on employee relations issues.
  • Maintained accurate records of personnel data in the HRIS system.
  • Resolved complex employee disputes through mediation or arbitration.
  • Coordinated benefit administration activities such as enrollments, changes, terminations.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Provided essential support to address individual HR needs of employees.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Established and generated various reports to verify HR compliance.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Partnered with senior HR team to communicate company standards and policies.
  • Scheduled or conducted new employee orientations.
  • Conducted exit interviews and completed employment termination paperwork.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Communicate with managers, payroll and IT department when processing new hires
  • Respond to unemployment claims
  • Process leaves (FMLA, Workers Compensation, medical, military) by working with employee, direct report and insurance company
  • Worked on special projects (file EEO-1 Component reports and assisted with 401k audits)

Medical Claim Billing Processor

BHG Recovery
Dallas, TX
02.2016 - 08.2016
  • My responsibilities included reviewing claims data to ensure insurance requirements, eligibility, prior authorizations and proper signatures are secured prior to submission
  • Submitting claims in an organized sequence in order to achieve reimbursement from private payers, insurance companies and government healthcare programs with heavy concentration in Medicaid
  • I also investigated declined claims through research and applicable correspondence in order to successfully resolve payment discrepancies.
  • Verified accuracy of billing data and modified information as necessary.
  • Created detailed reports on billing activities for management review.
  • Assisted with the development of new processes for more efficient billings cycles.
  • Implemented changes to existing policies and procedures related to billing operations.
  • Developed strategies for improving overall efficiency of the billing department.
  • Prepared documents required for filing insurance claims with third-party payers.
  • Escalated specific billing problems to management to facilitate resolution and promote good customer relations.
  • Generated monthly billing adjustments and entered details into billing system to resolve discrepancies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Submitted claims to insurance companies.
  • Checked claims coding for accuracy with ICD-10 standards.

Accounting Specialist

BHG Recovery
Dallas, TX
10.2013 - 01.2016
  • My responsibilities included receiving, sorting and distributing daily mail
  • Analyzed financial data to ensure accuracy of information and compliance with accounting principles.
  • Code and enter invoices
  • Validate invoices for payment and print checks
  • Created journal entries as needed to record transactions in the general ledger.
  • Reconciled bank statements for multiple accounts on a monthly basis.
  • Collaborated with other departments on various projects or initiatives that require cross-functional teams.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Assisted with the preparation of internal audits by providing requested documentation.
  • Provided technical guidance on complex accounting issues to staff members.
  • Verified accuracy of invoices received from vendors prior to payment processing.
  • Tracking and retaining paid invoices
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Maintain W9 file for vendors
  • Vendor creation and maintenance
  • Review expense receipts to ensure that they support travel and entertainment expense before processing expense reports
  • Notary services.

Education

Associates Degree -

Strayer University
12.2018

Skills

  • Policies Implementation
  • Personnel Engagement
  • Confidential Document Control
  • Data Evaluation
  • Customer Relations
  • HR Information Systems
  • Employee Onboarding
  • Staff Training and Development
  • Conflict Resolution Tactics
  • Employee Relations
  • Payroll and Benefits Administration

References

References available upon request.

Timeline

Office Manager

BUY ENTERPRISE CLEANING
07.2020 - 12.2023

HR Generalist

Eye Care Services Partners
09.2016 - 07.2020

Medical Claim Billing Processor

BHG Recovery
02.2016 - 08.2016

Accounting Specialist

BHG Recovery
10.2013 - 01.2016

Associates Degree -

Strayer University

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Marla Smith-Fulsom