Marla Garcia
Madison,WI
Summary
Personable, known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Always willing to learn new things and appreciates constructive criticism to always be better. Known for having great organizational skills, gifted at working with all types of customers.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Ollie's Restaurant
Fitchburg, WI
06.2022 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level de-escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Middleton High School
Middleton, WI07-2013
Skills
- Positive and happy attitude
- Customer Service Expert
- Task Delegation
- Recruiting and interviewing
- Product and service knowledge
- Recruitment and hiring
- Money Handling
- Customer Relations
- Google Drive
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
- Chef Dave Heide - (608)6282794
- Misha Golly - (608)218-0639
- Manuel Pineda - (608) 733-7148
Timeline
Assistant Manager
Ollie's Restaurant
06.2022 - Current
High School Diploma -
Middleton High School