Summary
Overview
Work History
Education
Skills
Timeline
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Marla Graham

Quincy,IL

Summary

Proven leader in customer service and relationship building, with a track record of exceeding sales goals at CTI and enhancing client satisfaction across multiple roles. Skilled in negotiation and interpersonal communication, adept at fostering loyalty and trust. Achieved top performer status through innovative solutions and exceptional service, consistently meeting or exceeding quotas.

Overview

10
10
years of professional experience

Work History

Head Cashier

Taylanas
10.2014 - 05.2016
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Proven ability to learn quickly and adapt to new situations.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed both cash and card purchases and returns.

Waitress

Tiramisu
07.2016 - 08.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Nail Tech

Star Nails
09.2021 - 04.2023
  • Communicated effectively with management concerning important customer issues.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Grew repeat client base through effective marketing and customer service.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Staff Member

Planet Fitness
05.2024 - 07.2024
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collected, arranged, and input information into database system.

Sales Representative

CTI
09.2024 - Current
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Recorded accurate and efficient records in customer database.
  • Stayed current on company offerings and industry trends.

Education

Quincy Senior High School
Quincy, IL

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Relationship Building
  • Product and service knowledge
  • Customer Retention
  • Client Service
  • Negotiation Tactics
  • Objection handling

Timeline

Sales Representative

CTI
09.2024 - Current

Staff Member

Planet Fitness
05.2024 - 07.2024

Nail Tech

Star Nails
09.2021 - 04.2023

Waitress

Tiramisu
07.2016 - 08.2021

Head Cashier

Taylanas
10.2014 - 05.2016

Quincy Senior High School

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Marla Graham