Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marla Guilmette

Rio Rancho,NM

Summary

Dynamic Emergency Medical Technician with proven expertise at Albuquerque Ambulance Service, excelling in critical decision-making and patient stabilization. Enhanced patient outcomes through effective assessments and timely interventions, while fostering collaboration with healthcare teams. Committed to continuous improvement and maintaining high standards of care in high-pressure environments.

Years of experience in animal husbandry, raising many different species, from fish to cattle, and developing enrichment for animals.

Overview

41
41
years of professional experience

Work History

Emergency Medical Technician

Albuquerque Ambulance Service
07.2000 - 08.2024
  • Administered emergency care to patients in critical situations, ensuring timely and effective treatment.
  • Operated and maintained medical equipment, adhering to safety protocols and operational standards.
  • Collaborated with healthcare professionals to coordinate patient transport and optimize care delivery.
  • Provided patient education on health and safety practices during transport to medical facilities.
  • Conducted regular vehicle inspections and inventory checks, ensuring readiness for emergency response operations.
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.

Sales Associate

Celestees Gifts and Novelties
02.2018 - 09.2023
  • Assisted customers in identifying products and services to meet needs
  • Maintained organized product displays to enhance visual appeal
  • Collaborated with team members to improve customer service experiences
  • Learned inventory management practices to support stock replenishment
  • Resolved customer inquiries and concerns with professionalism and empathy
  • Participated in team meetings to share insights on sales strategies
  • Organized racks and shelves to maintain store visual appeal, engage customers.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Engaged in training sessions to develop product knowledge and sales techniques
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our products.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Weekend Manager

Critters Pet Shop
04.2011 - 12.2015
  • Supervised weekend operations, ensuring efficient workflow and excellent customer service.
  • Trained new staff on store policies, procedures, and customer interaction techniques.
  • Managed inventory levels, identifying stock needs to optimize product availability.
  • Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
  • Resolved customer inquiries and complaints professionally to enhance satisfaction.
  • Implemented best practices for pet care and merchandising to improve sales presentations.
  • Prepared cash drawers, counted totals and prepared bank deposits.
  • Ensured compliance with all company policies and procedures while maintaining confidentiality of sensitive information.
  • Conducted regular safety inspections of the premises, taking corrective action when necessary to minimize risk exposure for employees and guests alike.
  • Evaluated employee performance regularly, offering constructive feedback and opportunities for growth and development.
  • Monitored inventory levels closely, ordering supplies as needed to avoid stockouts or excess.
  • Increased employee morale by creating a positive work environment that encouraged open communication and teamwork.
  • Assisted in the recruitment process by interviewing potential candidates and making informed hiring decisions based on best fit for the team dynamic.
  • Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed.
  • Maintained exceptional customer service standards throughout every shift.
  • Utilized strong organizational skills to manage multiple tasks simultaneously without sacrificing quality or attention to detail.
  • Managed staff schedules for optimal coverage during peak hours, resulting in increased efficiency.
  • Maintained high standards of cleanliness throughout the facility, ensuring a pleasant atmosphere for guests.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Horse Trainer

Self-employed
01.1984 - 08.2000
  • Developed individualized training programs tailored to each horse's needs and capabilities.
  • Implemented behavioral modification techniques to enhance performance and reduce anxiety in horses
  • Assessed horse health and fitness levels, adjusting training regimens accordingly for optimal results.
  • Maintained safe and clean training environments, ensuring compliance with health standards and regulations.
  • Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stable and enclosures.
  • Scheduled farrier and vet appointments regularly.
  • Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
  • Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
  • Prepared horses for specific competitions or tasks.
  • Worked with ranch hands to clean stables and riding areas.
  • Fit gear for horses and specific riders.
  • Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
  • Provided treatment for minor horse injuries.
  • Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
  • Rode horses in training sessions and provided feedback on track performance.
  • Enhanced horse performance by implementing personalized training plans and monitoring progress.
  • Organized regular stable visits for routine farrier services, vaccinations, and dental check-ups in adherence with recommended equine health guidelines.
  • Served as a knowledgeable resource regarding diverse breeds of horses, offering guidance on selecting appropriate animals based on intended use or competition discipline.
  • Expedited the rehabilitation process of injured equines by following strict recovery protocols while slowly reintroducing them to regular training activities.
  • Monitored horses health and statuses before races or competitions.
  • Designed obstacle courses to simulate race conditions, preparing horses for challenges of competitive events.
  • Conducted daily conditioning sessions to improve horses' physical strength and agility, resulting in enhanced performance.
  • Improved horse behavior with consistent, positive reinforcement techniques, reducing incidents of disobedience during competitions.

Education

High School Diploma -

Valley High School
Albuquerque, NM

High School Diploma - EMERGENCY MEDICAL TECHNICIAN

Albuquerque Fire Academy
Albuquerque, NM
04.2007

Skills

  • Basic life support
  • CPR and first aid
  • Critical decision-making skills
  • Vital signs monitoring
  • Pre-hospital care
  • Airway management
  • Bleeding control
  • Patient assessments
  • Cardiopulmonary resuscitation
  • Patient management
  • Patient transport
  • Patient stabilization
  • Supply restocking
  • Ambulance driving
  • Diabetic emergencies
  • Behavioral emergencies
  • Emergency vehicle operation
  • Respiratory emergencies
  • Spinal immobilization
  • Emergency patient triage

Timeline

Sales Associate

Celestees Gifts and Novelties
02.2018 - 09.2023

Weekend Manager

Critters Pet Shop
04.2011 - 12.2015

Emergency Medical Technician

Albuquerque Ambulance Service
07.2000 - 08.2024

Horse Trainer

Self-employed
01.1984 - 08.2000

High School Diploma -

Valley High School

High School Diploma - EMERGENCY MEDICAL TECHNICIAN

Albuquerque Fire Academy

Similar Profiles

CREATE PROFILE
Marla Guilmette