Marla Hente

• Process application and run application meeting weekly
• Provide assistance through all stages of the housing process (housing search, application, inspection and placement)
• Identifying, developing and maintaining relationships with local property managers/owners to help mitigate barriers to housing and expedite housing placement
• Develop understanding of current available housing resources and eligibility requirements
• Teach Rent Wise classes
• Work collaboratively with team members to serve participants

Accounts Payable and Receivable

Data Entry

Running monthly statements

Monitor past due customers

Customer Service

Filing

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Data entry

Packing and filling orders

Tally orders

Delivery

Customer Service