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MARLA A. HESS
Orange County,CA
Summary
Actively pursuing fulfilling, meaningful work, by securing a position with a Progressive Company while performing from my in-home office. Dedicated employee, possessing strong work ethics, having demonstrated quality performance within diverse Business fields.
Overview
31
31
years of professional experience
Work History
Administrator/Office Manager
Green Hills Plumbing
Pomona, California
01.1999 - Current
- Currently Per Diem, In-home Office, Previously Full Time 1999-2010
- Interaction with clients and vendors, via direct contact, phone, e-mail
- Sales of specialized contractor services targeting Commercial and Homeowner projects
- Creation of sales media
- Arrangement/scheduling of contractor appointments, job projects, travel and accommodations
- Presentation of contractor bids; invoicing, bill-paying
Health Screener
Kelly Services; Albertsons Companies
Brea, CA
04.2020 - 09.2020
- Screening of +/- 100 Employees for health and wellness as they arrive to large Albertsons Companies Grocery Distribution Center, with emphasis checking for COVID19 symptoms during the Pandemic conditions.
- Tabulation of total number employees entering the Facilities per shift
- Reports as necessary to Albertsons HR.
Cashier/Retail Sales/Customer Service
Lowe's Home Improvement
Anaheim, California
09.2017 - 04.2020
- Cashier, completing customer check-out; cash/check handling; processing new store credit card applications
- Retail Sales, providing Customer Service while ensuring satisfaction in assisting consumers through all aspects of their shopping experience, addressing concerns and inquiries; imparting information
- Maintained inventory/shelved items.
- Recommended, selected, located and obtained products to meet customer needs.
- Emphasis in Gardening/Live Plants and Seasonal Departments.
Executive Administrative Assistant
Chino Valley Chamber Of Commerce
Chino, California
06.2010 - 05.2011
- Reception/first point of contact; interaction with clients, consumers, Chamber Members.
- Assistant to office Director: data entry; membership processing, invoicing, reports; mailings, advertising.
- Event Planning, organization and management
- Maintenance of Website content.
Medical Office Administrator
Hillcrest Surgical / The Surgery Clinic
Fullerton, California
04.1992 - 08.2000
- Coordination of professional duties/personal activities for large group of general and specialist surgeons in Private Practice
- Executive Assistant to physicians
- Scheduling surgical procedures in-office and local medical facilities
- Liaison between medical facilities and Physicians
- Presentation of professional communications including doctors' orders and notes
- Patient interaction and support in scheduling medical procedures, instruction/education
- Verification, Authorizing health insurance requirements, benefits
- Recordkeeping, medical billing.
Education
Professional Certifications - Health Care, Medical Clinical And Administrative
Associate of Arts - Course Work in Communications; Nursing; Psychology
Skills
- Organizational Abilities; Accuracy; Detail
- Proficient Written/Verbal Communication
- Critical Thinking; Analytical
- Troubleshooting, Problem Solving
- Adroit performance Autonomously
- Adaptable to differing environments
- Emotional Intelligence
- Active Listening
- Customer Service, Satisfaction, Retention
- Zendesk
Professional and Personal Referrences
Wayne Tollman 909.374.7605 Owner/Contractor Green Hills Plumbing, Pomona CA
Amado "Andy" Ronquillo 714.742.1720 Previous Director, Chino Valley Chamber of Commerce
Rodrigo Farias 011.56.9.8769.1320 Toll-free with WhatsApp; Rodrigo.Farias@Bekaert.com
Regional Human Resources Manager for Latin America (Chile) Bekaert Corporation, Kortrijk, Belgium
Savannah Espinosa 714.472.6295 - Front End Supervisor, Lowe's Home Improvement, Anaheim CA
Nicole Vallejos 562.268.6987 nicolev1622@gmail.com - LAUSD Special Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Health Screener - Kelly Services; Albertsons Companies
04.2020 - 09.2020
Cashier/Retail Sales/Customer Service - Lowe's Home Improvement
09.2017 - 04.2020
Executive Administrative Assistant - Chino Valley Chamber Of Commerce
06.2010 - 05.2011
Administrator/Office Manager - Green Hills Plumbing
01.1999 - Current
Medical Office Administrator - Hillcrest Surgical / The Surgery Clinic
04.1992 - 08.2000
NOCROP; Concorde Career Institute - Professional Certifications, Health Care, Medical Clinical And Administrative
Fullerton College; Cypress College - Associate of Arts, Course Work in Communications; Nursing; Psychology
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