Marla Jones
Antioch,CA
Summary
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate
Greatereastbat Goodwill Industry
08.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Sales Associate
99 Cents Only Store 228
04.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
Salesperson
AM. PM. Gasoline Station
04.2021 - 12.2021
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Improved customer service and telecommunication skills to build lasting relationships.
- Supported loss prevention goals by monitoring shopper behavior.
Transportation Bus Driver
Westcat Transportation
02.1997 - 10.2001
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Education
Certificate In BPM - Business Process Management
Kaplan University Online
Kansas City Online08.2027
Skills
- Product and Service Sales
- Customer Service
- Cash Handling Accuracy
- Money Transfer Systems
- Sales Expertise
- Multitasking Strengths
- Product Promotion
- Verbal Communication
- Money Handling
- Stocking and Replenishing
- Excellent People Skills
- Sales Trends
- Time Management
- Cash Register Operation
- Guest Relations
- Market Research
- Sales Forecasting
- Hospitality and Accommodation
- Meeting Deadlines
- Teamwork and Collaboration
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CSP - Certified Sales Professional
- Certified Job Title, Company Name - Timeframe
Timeline
Sales Associate
Greatereastbat Goodwill Industry
08.2021 - 06.2022
Sales Associate
99 Cents Only Store 228
04.2021 - 04.2022
Salesperson
AM. PM. Gasoline Station
04.2021 - 12.2021
Transportation Bus Driver
Westcat Transportation
02.1997 - 10.2001
Certificate In BPM - Business Process Management
Kaplan University Online