Marla Kearns
Maysville,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Qualified Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Representative and Office Manager position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Medical Office Manager/Patient Care Representative
Maysville Surgical Associates
Maysville , KY
04.1998 - 06.2013
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Scheduled approximately Number patients per week and made reminder calls.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Education
Maysville Community And Technical College
Maysville, KY05.2010
Diploma - General Studies
Mason County High School
Maysville, KY05.1986
Skills
- Patient-Focused Care
- Patient Registration
- Time Management
- Reminder Calls
- Medical Terminology
- EMR Systems
- Patient Rapport
- New Patient Chart Preparation
- Prescriptions Management
- Patient Health Information Privacy
- Verbal and Written Communication
- Patient Chart Maintenance
- Multi-Line Telephone Systems
- Appointment Scheduling
- Patient Scheduling
- Medical Procedure Terminology
- Organizational Skills
- Insurance Verification
- Explaining Patient Benefits
- Organization and Time Management
- Scheduling
Timeline
Medical Office Manager/Patient Care Representative
Maysville Surgical Associates
04.1998 - 06.2013
Maysville Community And Technical College
Diploma - General Studies
Mason County High School
Similar Profiles
Marla KearnsMarla Kearns
Maysville Surgical Associates at Maysville Surgical AssociatesMaysville Surgical Associates at Maysville Surgical Associates
Amanda KulkaAmanda Kulka
Registered Radiological Technologist at Tri Rivers Surgical AssociatesRegistered Radiological Technologist at Tri Rivers Surgical Associates
Araceli LopezAraceli Lopez
Patient Liaison at Suburban Surgical AssociatesPatient Liaison at Suburban Surgical Associates