Summary
Overview
Work History
Education
Skills
Timeline
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Marla Lit

Prescott,AZ

Summary

Dynamic leader with a proven track record at Lumen Technologies excelling in remote team management and customer relationship management. Spearheaded strategic initiatives, achieving significant milestones and fostering long-term partnerships. Skilled in negotiation and effective communication, consistently exceeded sales targets and enhanced program efficiency through innovative solutions.

Overview

10
10
years of professional experience

Work History

College Connect- Program Manager

Lumen Technologies
09.2019 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

SR Business Development Manager

Chase Bank
06.2014 - 09.2019
  • Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
  • Increased sales revenue by strategically identifying and pursuing new business opportunities.
  • Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
  • Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
  • Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
  • Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
  • Mentored junior staff members on best practices in business development, fostering professional growth within the team.
  • Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Facilitated business by implementing practical networking techniques.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Human Resources Management

University of Phoenix
Tempe, AZ

Skills

  • Remote team management
  • Customer relationship management
  • Problem-solving abilities
  • Effective communication
  • Talent Acquisition
  • Program Development
  • Innovation management
  • Negotiation and conflict resolution
  • Customer service
  • Team training and development

Timeline

College Connect- Program Manager

Lumen Technologies
09.2019 - Current

SR Business Development Manager

Chase Bank
06.2014 - 09.2019

Human Resources Management

University of Phoenix

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Marla Lit