Marla Luitjens
Sioux City,IA
Overview
28
28
years of professional experience
Work History
Scanner/Pricing/Fulfillment Associate
Lowes Home Improvement Stores
05.2017 - 07.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Assistant Manager
Tan World
06.2005 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Call Center Agent
FEMA
08.2005 - 01.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Executive Assistant
Gateway Computers
06.1995 - 06.2004
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses (and reimbursements for executive team and senior management group.
- Took notes and dictation at meetings.
Education
No Degree - Teacher Aide Education. Special Needs
Grant Mc Ewen
Edmonton Alberta Canada 03.1994
High School Diploma -
Central High School
Sioux City, IA05.1971
Skills
- Order Picking Skills
- Pallet Jack Expertise
- Maintaining Clean Work Areas
- Order Picking and Processing
- Excellent Communication
- Hand Scanning
- Stocking and Replenishing
- Issue Resolution
- Product Tagging
Additional Information
Volunteer worker at the Soup Kitchen and drive elderly people in my church to get groceries and other supplies that they need
Timeline
Scanner/Pricing/Fulfillment Associate
Lowes Home Improvement Stores
05.2017 - 07.2023
Call Center Agent
FEMA
08.2005 - 01.2006
Assistant Manager
Tan World
06.2005 - 05.2016
Executive Assistant
Gateway Computers
06.1995 - 06.2004
No Degree - Teacher Aide Education. Special Needs
Grant Mc Ewen
High School Diploma -
Central High School
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