Summary
Overview
Work History
Education
Skills
Timeline
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Marla Lumsden-McClellan

Eagle Point,Oregon

Summary

Self-motivated retail manager of 32 years that works with high integrity to maintain and complete daily tasks. Result focused to maximize sale and increases profits with great customer service and knowledge of company compliance.

Diligent with daily and weekly data to ensure growth in sales as well as customer satisfaction.

Overview

33
33
years of professional experience

Work History

Co-Manager

Hobby Lobby
Medford , Oregon
02.2022 - Current
  • Control store inventory and reviewed cash handling and operations reports.
  • Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Cultivate customer loyalty to enhance retention by delivering outstanding service.
  • Review reports of cash and operations to effectively control store inventory.
  • Multiply earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Maintain quality brand image exposure in alignment with corporate standards.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exhibit excellent people skills during interaction with employees and customers.
  • Implement daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Assess sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Mentor team members to enhance professional development and accountability in workplace.
  • Effectively allocates tasks during high-traffic times to keep operations running smoothly and employees focused.

Store Manager

Rite-Aid Drug Store
Ashland , OR
09.1989 - 01.2022
  • Enforced company policies and procedures while ensuring directives of all daily activities.
  • Advanced the expected operating standards, merchandising programs and budget financial targets, promote and maintain customer service.
  • Met store retail budgeted sales margin, labor expenses and overall P&L monthly results to ensure operating EBITDA and income were achieve.
  • Scheduled labor to meet customers needs and complete operating activities.
  • Interviewed, hired, trained, directed, rewarded and oversaw discipline of associates; appraised associate performance and resolved complaints.
  • Managed the adherence to all regulatory and compliance legislation and policies.
  • Directed and assisted associates in performing all job duties necessary to provide a clean, safe and pleasing environment to customers and associates by following company standards for safety regulation.
  • Supervised the preparation and accountability of retail store physical inventory and developed action plans to achieve expected results.
  • Managed store vendor account relationships.


Education

Accounting

Columbia College
Sonora, CA

High School Diploma -

Summerville High School
Tuolumne, CA
06.1988

Skills

  • Sales Tracking
  • Decision Making
  • Customer Service Management
  • Human Resource Management
  • Goal Setting
  • Focus and Follow-Through
  • Verbal and Written Communication
  • Employee Motivation
  • Multitasking and Prioritization
  • Customer relations
  • Self Motivated

Timeline

Co-Manager

Hobby Lobby
02.2022 - Current

Store Manager

Rite-Aid Drug Store
09.1989 - 01.2022

Accounting

Columbia College

High School Diploma -

Summerville High School

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Marla Lumsden-McClellan