Marla M

Responsible for stocking shelves and ensuring product is placed in the proper spot

• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Inspected product quality and quantity before restocking shelves with new items.
• Reported any damaged goods or out-of-date items immediately to management personnel.
• Removed debris and packaging from boxes and separated for recycling or disposal.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Stocked designated items on shelves, end caps and displays.

Responsible for the smooth running of the front end and cashiers. Responsible for scanning store to ensure price tags were accurate on weekly basis changed ads

• Assisted other departments when needed by providing additional support during busy periods.
• Answered customer questions and provided store information.
• Coordinated with management to implement promotional events and special discounts at the point of sale.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Taught employees fundamentals of register use, merchandise scanning and customer service.

• Assisted customers by answering questions and fulfilling requests.
• Resolved escalated customer disputes with special actions such as discounts.
• Processed both cash and card purchases and returns.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Quickly and accurately counted drawers at start and end of each shift.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Restocked and organized merchandise in front lanes.
• Increased customer loyalty and retention.