Marla Matthews
Wake Forest,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
CARE MANAGER, HOSPICE (PRN)
AMEDISYS HOSPICE
01.2023 - Current
- Provide, coordinate and direct nursing and palliative care to terminally ill patients in their home.
- Complete two to three new hospice admissions per day or five to six routine visits. Collaborate with attending physician, patients, and their families to provide and maintain continuity of care.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Maintained detailed records in compliance with agency standards and regulations.
- Achieve excellent pain, symptom management, and high-quality end of life care.
SUPERVISOR, LTSS CARE MANAGEMENT
WellCare
11.2019 - Current
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitor workflow to improve employee time management and increase productivity.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintain compliance with company policies, objectives, and communication goals. Evaluate employee performance, coached and trained to improve weak areas.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhance communication by holding regular meetings and encouraging open dialogue among all members.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conduct performance evaluations for fifteen team members, identifying areas of improvement and guiding professional development plans.
- Generate reports detailing findings and recommendations.
- Gather, organize and input information into digital database.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Devise and implement processes and procedures to streamline operations.
CARE TRANSITIONS COORDINATOR
AMEDISYS HOME HEALTH & HOSPICE
10.2018 - 11.2019
- Served as a liaison to ensure the continuity of care for patients transitioning from a facility to home care/home health or to a hospice environment.
- Ensure accuracy of the physician order, assess the patients’ clinical needs, and gather clinical information for admission.
- Established, built, and maintained relationships with facility-based referral sources by both communicating with existing sources and identifying new opportunities.
- Served as a liaison between patients, families, healthcare providers, and payers to resolve issues related to care coordination and reimbursement challenges.
- Enhanced relationships with community partners, fostering collaboration to improve patient care and access to support services.
- Educated patients and families on available community resources, empowering them to make informed decisions about their ongoing care needs.
- Promoted a culture of collaboration by fostering open communication among all stakeholders involved in the care transitions process.
- Collaborated with interdisciplinary teams to develop effective care transition strategies tailored to each patient''s unique circumstances.
- Improved patient satisfaction by proactively addressing concerns and providing personalized support throughout the care transition process.
- Evaluated program effectiveness through regular reporting and data analysis, making recommendations for continuous improvement initiatives.
NURSE SUPERVISOR
AMADA SENIOR CARE
04.2017 - 10.2018
- Performed initial comprehensive assessments, in-home safety assessments and medication reconciliation on new clients when services initiated
- Assigned appropriate caregivers to clients based on needs
- Supervised, directed, and motivated high-quality performance from nurse aide staff.
- Recruit, retain, and dismiss caregivers as needed
- Orient new caregivers once recruitment process is complete
- Conducted regular performance evaluations of nurse aide staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
- Trained, evaluated and coached clinical staff to improve performance.
- Medication management for in home clients, communicate with physicians on procedures, and/or problems clients may have
- Facilitate any patient emergencies, triage telephonically or follow up in home
- Marketing to other healthcare providers within Amada radius
- Join organizations to obtain up to date information pertaining to care for clients and education for caregivers.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients, resulting in better health outcomes.
- Conducted regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
EMERGENCY NURSE
NASH UNC HEALTHCARE
06.2016 - 04.2017
- Assessed incoming trauma victims quickly in collaboration with other healthcare providers for immediate life-saving measures.
- Educated families about medication management at home following hospitalization or discharge instructions post procedure.
- Administered medications and treatments as prescribed by physicians.
- Delivered compassionate care to patients of diverse ages, backgrounds, and medical needs in the fast-paced emergency department setting.
- Responded effectively to rapidly changing situations by adapting treatment plans as necessary for optimal patient outcomes.
- Reduced wait times for patients by effectively prioritizing cases and allocating resources.
- Improved patient outcomes by efficiently assessing, triaging, and treating emergency room patients.
- Developed strong rapport with patients by actively listening to their concerns and addressing their questions regarding treatment options.
- Performed thorough physical assessments on each patient upon arrival to the emergency department, identifying urgent medical concerns and initiating appropriate interventions.
- Provided emotional support to patients and families during difficult experiences while maintaining professional boundaries.
- Participated in emergency department quality improvement initiatives, identifying areas for potential growth and implementing strategies for enhanced patient care.
DENTAL ASSISTANT/FRONT DESK
DR. HOWARD WEEKS
08.2009 - 06.2016
- Greeted and prepared patients for dental examinations
- Effectively operated x-ray machines and developed x-rays
- Coordinated appointments daily, while managing check in and check out, insurance, and patient accounts
- Provided appropriate postoperative instructions as prescribed and managed patient emergencies when needed.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
Bachelor of Science - Bachelor of Science in Nursing
UNIVERSITY OF NORTH CAROLINA AT WILMINGTON
Wilmington, NC12.2023
Associate of Science - Associate of Science in Nursing
NASH COMMUNITY COLLEGE
Rocky Mount, NC05.2016
Skills
- Care Planning
- Clinical Documentation
- Service Coordination
- Case assessments
- Patient Education
- Program Management
- Policy Adherence
- Quality Improvement
- Referral management
- Technology proficiency
- Critical Thinking
- HIPAA Guidelines
- Patient education and counseling
- Patient Advocacy
- Training and mentoring
- Multidisciplinary team collaboration
- Staff Supervision
- Problem Identification
- Performance Metrics
- Project Oversight
- Process Improvement
- Clinical Staff Management
- Risk Analysis
- Customer Service
- Relationship building and management
- Sales and Marketing
- New Business Development
- Goals and performance
- Verbal and written communication
References
References available upon request.
Timeline
CARE MANAGER, HOSPICE (PRN)
AMEDISYS HOSPICE
01.2023 - Current
SUPERVISOR, LTSS CARE MANAGEMENT
WellCare
11.2019 - Current
CARE TRANSITIONS COORDINATOR
AMEDISYS HOME HEALTH & HOSPICE
10.2018 - 11.2019
NURSE SUPERVISOR
AMADA SENIOR CARE
04.2017 - 10.2018
EMERGENCY NURSE
NASH UNC HEALTHCARE
06.2016 - 04.2017
DENTAL ASSISTANT/FRONT DESK
DR. HOWARD WEEKS
08.2009 - 06.2016
Bachelor of Science - Bachelor of Science in Nursing
UNIVERSITY OF NORTH CAROLINA AT WILMINGTON
Associate of Science - Associate of Science in Nursing
NASH COMMUNITY COLLEGE