Marla McNair
Knightdale,NC
Summary
Seasoned property manager and NC Real Estate agent with over 10 years of experience in residential property management. Demonstrate success in building and maintaining strong relationships with tenants, property owners, contractors, and vendors. In-depth knowledge of local, state, federal laws, as well as property management programs. Highly organized, detail-oriented, strong communication skills, along with a collaborative approach to problem-solving. Committed to delivering exceptional service and long-term value to stakeholders.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Fathom Realty
Raleigh, NC
01.2018 - Current
- Proactively reach out to leads generated through various sources to convert them into clients with consistent follow up and keep CRM up to date.
- Conduct market research and analysis to determine property values, market trends, and competitive prices, enabling informed decision-making for clients.
- Schedule and conduct property showings, providing clients with tours, answering their questions, and highlighting key features and benefits.
- Represent clients in negotiations with buyers and sellers, aiming to achieve favorable terms and conditions for all parties involved.
- Stay abreast of residential real estate changes, regulations, and compliance requirements.
- Prepare, review, and manage files/contracts and other legal documents, while ensuring accuracy and compliance with relevant laws and regulations.
- Maintain regular communication with clients, keeping them informed about the progress of transactions, providing updates, and addressing any concerns or questions.
- Collaborate with other team members, including brokers, agents, and administrative staff, to leverage collective expertise, share knowledge, and ensure smooth workflow and excellent client service.
- Adhere to ethical standards and professional code of conduct, maintaining integrity, confidentiality, and loyalty to clients and the real estate profession.
Facilities Business Specialist
CBRE
RTP, NC
08.2019 - 05.2020
- Supported routine day-to-day facilities operations for CBRE commercial real estate facility management services in assigned client locations.
- Created vendor purchase orders, processed AP transactions, while interfacing with CBRE maintenance vendors.
- Received vendor bid package, uploaded contracts, workorders/statement of work (SOW), quotes, bids, and all documentation into system.
- Worked closely with the facilities teams to coordinate the timely creation and completion of work orders.
- Utilized CBRE's financial system to manage and process transactions and vendor invoices.
- Researched vendor invoices, worker order(s), and payment inquiries to resolve any concerns.
- Maintained vendor relationships to enable efficient processing.
- Set vendor accounts up by receiving their application, COI, W-9, and all required documentation.
- Served as a key liaison between facilities maintenance staff, vendors, contractors, and accounting, to ensure checks and balances were performed in a timely manner.
- Laid off due to COVID
Property Manager
Property Management
Raleigh-Durham, NC
08.2005 - 01.2018
- Worked as a property manager, overseeing and being responsible for the daily operations of the community activities, while providing professional communication to the spearheads.
- Thoroughly managed and overseen, all financial bank accounts, which included rent, application fees, vendor invoices, attorney fees, and security deposits, were processed and deposited in a timely manner into the company system.
- Verified and approved credit, background checks, employment verification, and rental history on potential applicants.
- Created, processed, and submitted required reports to leadership on a daily, weekly, and monthly basis, or as requested.
- Received, negotiated bids, and approved contracts, work orders, scope of work (SOW), and certificates of insurance from vendors to perform on-site job(s).
- Verified and approved completed work for accuracy.
- Inspected vacant units, prepared scope of work, processed statement of deposit accounts, and maintained inspection reports.
- Generated necessary legal actions, documents, and processed court filings for delinquent residents accurately and in a timely manner, in accordance with state and company guidelines.
- Exercised laws, regulations, compliance, and budgets to conduct all property management matters.
- Assisted management with files, accounts, and property audits.
- Addressed and resolved internal and external complaints from staff, residents, and vendors in a professional and timely manner.
- Approved and signed off on approved applicants' residential files.
- Assisted with showing vacant move-in units to potential renters when necessary.
- Conflict with my real estate license
Education
NC REALTOR License -
Pan School of Real Estate
Raleigh, NCBachelor of Science -
Elizabeth City State University
Elizabeth City, NCAssociates of Arts -
Martin Community College
Williamston, NCSkills
- Flexibility
- Strategic Thinking
- Budget Calculating
- Financial Analysis
- Tenant Screening
- Dispute Resolution
- Application Approval/Denial
- Background/Credit checks
- Growth-Focused Initiatives
- Organization
- Time Management
- Deadline Driven
- Recruitment/Onboarding
- Training
- Consulting
- Section 8
- HUD
- Affordable Housing
- Remote/Hybrid Work
- Microsoft Teams
- Zoom
- Leadership
- Supervision
- File/Report Management
- Negotiation
- Written/Verbal Communication
- Electronic Documentation Management
- Microsoft Word, Excel, PowerPoint, Outlook
- Lease/Contract Management
- Policies Compliance
- Data Entry
- Attention to Detail
- Project Coordination
- Acquisition/Disposition
- Investigation
- Problem Solving
- Conflict Resolution
- Tenant Relations
- Client Relations
- File Auditing
- Invoice Processing
- Purchase Order Processing
- Billing/Remittance/Reconciliation
- Procurement
- Accounts Payable/Accounts Receivable
- Salesforce
- Oracle
- Buildertrend
- Yardi
- Net Operating Income (NOI)
- MRI
- Daily Rent Roll
Timeline
Facilities Business Specialist
CBRE
08.2019 - 05.2020
Real Estate Agent
Fathom Realty
01.2018 - Current
Property Manager
Property Management
08.2005 - 01.2018
NC REALTOR License -
Pan School of Real Estate
Bachelor of Science -
Elizabeth City State University
Associates of Arts -
Martin Community College
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