Marla Messer
Cookeville,TN
Summary
Accomplished and well-organized Front end manager bringing over10 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of experience to this dynamic new position.
Overview
7
7
years of professional experience
Work History
Patient Registration Clerk
Livingston Regional Hospital
04.2024 - Current
- Greeted and registered patients for appointments and emergency room visits utilizing the HMS computer system.
- Extracted insurance details from the Clearance program and verified the information for consistency within the system.
- Input laboratory orders from doctors' offices, long-term care facilities, and home care organizations.
- Conducted collection calls to patients and provided discounts for immediate payments.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Answered incoming calls and directed them accordingly.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
Private Care Giver
PRIVATE CARE GIVER
10.2017 - Current
- Provided personal care assistance to clients, including grooming, bathing, and dressing.
- Offered companionship and emotional support to individuals, fostering a positive and comfortable environment.
- Prepared nutritious meals and snacks according to dietary restrictions and preferences.
- Managed medication schedules and ensured clients took correct dosage at appropriate times.
- Assisted with various activities, such as exercise, therapy sessions, and recreational outings.
Front End Manager/Head Cashier
K-VA-T Food City
09.2020 - 10.2023
- Trained new staff members on company policies, procedures, and best practices for optimal performance.
- Solved complex problems by analyzing root causes, brainstorming solutions, and implementing effective strategies.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Led a team of approximately 35 diverse individuals by setting clear expectations, providing guidance, and fostering a collaborative work environment.
- Maintained accurate inventory records and implemented efficient systems to track and manage stock levels.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
COVID 19
NONE
05.2020 - 09.2020
- LAYED OFF AND DREW UNEMPLOYMENT DUE TO COVID PANDEMIC
Cutter Operator
G&L TUBE, LLC
04.2019 - 05.2020
- Implemented and maintained quality control processes to ensure product standards and customer satisfaction.
- Utilized troubleshooting techniques to identify and resolve technical issues in a timely manner.
- Optimized resource utilization by adjusting cut settings based on material specifications to minimize waste generation.
- Maintained a safe working environment by following established safety protocols and guidelines diligently.
- Reported issues or problems to management relating to materials to be cut.
Various Positions
EXPRESS EMPLOYMENT PROFESSIONALS
02.2019 - 04.2019
Machine Operator/QA Tech
RESOURCE MFG AT HUTCHINSON
08.2018 - 02.2019
- Operated and monitored machines to ensure efficient and safe production according to established protocols and procedures
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
No Degree - Medical Administrative
Southwestern College
Cincinnati, OH06.1996
High school diploma - General Office studies
High School
Trenton, OH05.1983
Skills
- Articulate and well spoken
- Accurate and detailed
- Team builder
- Client service oriented
- Flexible
- Spreadsheet management skills (6 years)
- Microsoft Office
- English
- Basic math
- Customer service
- Quality Inspection & Assurance
- Computer Operation
- Financial Management
- Administrative Support
- Training and Mentoring
Timeline
Patient Registration Clerk
Livingston Regional Hospital
04.2024 - Current
Front End Manager/Head Cashier
K-VA-T Food City
09.2020 - 10.2023
COVID 19
NONE
05.2020 - 09.2020
Cutter Operator
G&L TUBE, LLC
04.2019 - 05.2020
Various Positions
EXPRESS EMPLOYMENT PROFESSIONALS
02.2019 - 04.2019
Machine Operator/QA Tech
RESOURCE MFG AT HUTCHINSON
08.2018 - 02.2019
Private Care Giver
PRIVATE CARE GIVER
10.2017 - Current
No Degree - Medical Administrative
Southwestern College
High school diploma - General Office studies
High School
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