Marla Mixon
Perry,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Specialist Chiropractic Assistant
PERRY CHIROPRACTIC HEALTH CENTER
10.2018 - Current
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained high standards of customer service by building relationships with clients.
- Followed up on denials, late payments, extensions and other special circumstances.
- Communicated effectively with members of operations, finance, and clinical departments.
- Utilized Excel to document and track customer account details.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Created detailed reports for management to track performance and sales.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Investigated and processed claims swiftly to keep customers satisfied.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Scheduled patient appointments for busy chiropractic practice with revenues of $150,000 monthly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation, stretches, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Assisted with marketing by distributing materials to area medical offices and reaching out to potential patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Input patient data into computer system using Chirotouch and checked information for accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared data by compiling and sorting information.
- Entered data into databases in alphabetic and numerical order.
- Scanned and printed files and paperwork, when needed.
- Verified data entered into database by reviewing, correcting and deleting data.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Designed documents, brochures in Adobe.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Selected appropriate ICD-10 and CPT codes for records.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in training new staff on medical record processing and filing.
- Extensive use of adobe and excel to complete goals.
- using the use of excel to keep up with patient status, drop off, financial bills, etc.
EMT-Basic PRN
343 Ambulance Service
04.2019 - Current
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided patient education on pre-hospital care and safety.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Responded to calls swiftly, providing life-saving interventions.
- Performed medical assessments, including airway management and splinting of fractures.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Provided education to familiarize patients with medical treatments and self-care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Assisted in removal of patients from hazardous or confined spaces.
Office Manager, Dispatcher, Billing and Coding, EMT
Coast to Coast MEDICAL TRANSPORT
08.2015 - 10.2018
- Billing Medicare, BCBS etc
- Payments
- Filing and mailing invoices
- Patient assessments to qualify for medical transport to bill insurance
- Get documentation signed by RNs and MDs for medical necessity patients especially for dialysis patients
- Answer phones, send emails, pay bills, order supplies, confirm patient appointments
- Dispatch day and night to crews
- Transport patients to appropriate healthcare facilities while conducting EMT and life-saving procedures within the scope of practice recognized by the state and national registry
- Checking Vitals on all patients
- Document reports on all calls
- Management principles and processes
- Transport 10-13 patients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Collaborated with medical doctors and other healthcare professionals.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Immobilized patient for placement on stretcher and ambulance transport.
- Conducted patient intake and triage procedures.
- Trained new EMTs on proper protocols and procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Followed all safety protocols and took necessary precautions while providing care.
Office Management Assistant
A-1 Lock and Key
09.2013 - 09.2015
- Manage records and files for income tax purposes
- Order all supplies
- Pay bills for company
- Accountable for packages and inventory received for the business
- Spread sheets for inventory, bills etc.
- Unlock cars
- Re key locks for homes and businesses
- Make car keys for customers
- Answer phones on 10 t0 30 costumers daily.
- Make appointments
- Plan and organize work.
Education
Advanced Emt Certificate - Emergency Medical Technology
Central Georgia Technical College
Macon, GA01.2014
Pre Requisite nursing degree classes -
Macon State College, Georgia Military College and Central Georgia Teach College
Dual Seal Diploma -
Peach County High School
Skills
- Geriatric Care
- Emergency vehicle operation
- Continuing education
- Patient Lifting
- Pediatric Care
- Airway Management
- Direct Patient Care
- Financial Management
- Performance Management
- Business Administration
- Medical Billing
- Insurance Verification
- Appointment Scheduling
- Insurance Billing
- X-Ray Development
- Payment Collection
- Telephone Etiquette
- Patient Care
- Charting
- Software Development
- Network Security
- Creative Thinking
- Multitasking
- Adobe Software Proficiency
- Microsoft Word
- Proficient in MS Office
- Notary Public
- Negotiation
- Client Billing
- Deposition Briefings
- OneDrive for Business
- Budget Administration
- Microsoft Teams
References
- Timothy Towns, 229-315-9410
- Brenna Werst 478-444-0987
- Hannah Prince, 478-397-0926
- Nancy Broome, 478-954-3881
- Hannah Hightower 478-230-5310
Certification
- EMT - Certified Emergency Medical Technician
- CPR Certified
Timeline
EMT-Basic PRN
343 Ambulance Service
04.2019 - Current
Insurance Specialist Chiropractic Assistant
PERRY CHIROPRACTIC HEALTH CENTER
10.2018 - Current
Office Manager, Dispatcher, Billing and Coding, EMT
Coast to Coast MEDICAL TRANSPORT
08.2015 - 10.2018
Office Management Assistant
A-1 Lock and Key
09.2013 - 09.2015
Dual Seal Diploma -
Peach County High School
Advanced Emt Certificate - Emergency Medical Technology
Central Georgia Technical College
Pre Requisite nursing degree classes -
Macon State College, Georgia Military College and Central Georgia Teach College
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