Detailed and knowledgeable professional versed in administrative support and customer service. Offering 30+ years of experience managing company values and goals with focus on customers. Highly efficient and accurate with strong multi-tasking, planning, problem-solving and communication skills.
Work History
Front Desk Receptionist
Texas State Optical
09.2021 - 01.2023
Greeted patients at front desk and engaged in pleasant conversations while completing check-in process.
Answered multi-line phone system to respond to inquiries and schedule patients' appointments.
Verified insurance eligibility and advised patients of any co-payments to expect during their visit.
Collected payments upon patient check-out.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Assisted optical department by styling patients for new glasses and dispensing purchased glasses and contact lenses.
Assisted in reconciling/preparing daily deposits.
Enhanced office productivity by handling high volume of callers per day.
Patient Care Coordinator
Pathfinder DME/ Compliant Billing & Collections
06.2020 - 08.2021
Acted as main point of contact for patients, doctors and hospital staff by maintaining high levels of communication.
Worked closely with patients to order and deliver monthly DME supplies.
Delivered excellent patient experiences and indirect care.
Maintained confidentiality of patient data and condition to safeguard health information.
Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Monitored logistics for delivery of patient DME supplies.
Assisted in billing process as defined by the company.
Call Center Customer Service Representative
SWBC (through Etech Global)
06.2019 - 07.2020
Verified insurance coverage on properties financed through clients' banks.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Correctional Officer
Gregg County Sheriff's Office
Longview, TX
05.2018 - 06.2019
Tracked inmates through head counts, visitor logs and scheduled activities.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.