Summary
Work History
Education
Skills
Timeline
BusinessAnalyst

Marla Moore

Summary

Detailed and knowledgeable professional versed in administrative support and customer service. Offering 30+ years of experience managing company values and goals with focus on customers. Highly efficient and accurate with strong multi-tasking, planning, problem-solving and communication skills.

Work History

Front Desk Receptionist

Texas State Optical
Nacogdoches, TX
09.2021 - 01.2023
  • Greeted patients at front desk and engaged in pleasant conversations while completing check-in process.
  • Answered multi-line phone system to respond to inquiries and schedule patients' appointments.
  • Verified insurance eligibility and advised patients of any co-payments to expect during their visit.
  • Collected payments upon patient check-out.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Assisted optical department by styling patients for new glasses and dispensing purchased glasses and contact lenses.
  • Assisted in reconciling/preparing daily deposits.
  • Enhanced office productivity by handling high volume of callers per day.

Patient Care Coordinator

Pathfinder DME/ Compliant Billing & Collections
Nacogdoches, TX
06.2020 - 08.2021
  • Acted as main point of contact for patients, doctors and hospital staff by maintaining high levels of communication.
  • Worked closely with patients to order and deliver monthly DME supplies.
  • Delivered excellent patient experiences and indirect care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Monitored logistics for delivery of patient DME supplies.
  • Assisted in billing process as defined by the company.

Call Center Customer Service Representative

SWBC (through Etech Global)
Nacogdoches, TX
06.2019 - 07.2020
  • Verified insurance coverage on properties financed through clients' banks.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Correctional Officer

Gregg County Sheriff's Office
Longview, TX
05.2018 - 06.2019
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.

Education

N/A - Psychology

Louisiana State University And A&M College
Baton Rouge, LA

Skills

  • Front Desk Operations
  • Multi-Line Telephone Systems
  • Accounting basics; A/P; A/R; Cash Handling
  • Verbal and Written Communication
  • Various Software Programs
  • Email Decorum
  • Telephone Etiquette
  • Organization/ Ability to Multi-Task
  • Scheduling Appointments
  • Conflict Management

Timeline

Front Desk Receptionist

Texas State Optical
09.2021 - 01.2023

Patient Care Coordinator

Pathfinder DME/ Compliant Billing & Collections
06.2020 - 08.2021

Call Center Customer Service Representative

SWBC (through Etech Global)
06.2019 - 07.2020

Correctional Officer

Gregg County Sheriff's Office
05.2018 - 06.2019

N/A - Psychology

Louisiana State University And A&M College

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Marla Moore