MARLA MOORE
Spokane,WA
Summary
Highly proactive manager with over 20 years of experience in the Hospitality industry. Full service bar, restaurant and hotel professional adept at FOH and BOH operations. Annual budget creation and implementation with consistent meeting or exceeding projected goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
P & M ENTERPRISES Dba MM Catering
09.1998 - 12.2021
- Facilitated delivery and set-up of prepared food and cocktail bars.
- Effectively managed the catering team to ensure optimal quality and presentation of food and alcohol service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed and Maintained Commercial Warehouse and Restaurant Building
Chef Concierge
Fairmont Sonoma Mission Inn
09.2008 - 01.2010
- Created individual itineraries for resort guests
- Planned on-site weddings and events.
- Facilitated "In Room" romance packages,
- Booked Wine Tours and Activities in the Napa Valley and Sonoma. CA
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Banquet Coordinator, Crem Room
CA Culinary Academy, Le Cordon Bleu
04.2004 - 06.2007
- Directed and managed banquet functions.
- Enhanced client satisfaction with personalized menu planning
- Instructed service staff in proper etiquette, service standards table setting and menu knowledge.
- Increased repeat business through impeccable customer service and unforgettable hospitality.
Corporate Training Manager
Sara Lee Dba Lyon's Restaurant
10.1999 - 01.2002
- Replaced failing Management personnel and coached team members to achieve corporate standards
- Created and implemented new budget to achieve corporate goals
- Updated Bar to appeal to a wider range of customers
- Identified customer needs and created various promotions to improve sales.
- Customized new "Service Training Manual" and implemented a mentoring incentive program.
Education
BS Hospitality Management - Hotel And Restaurant Hospitality Management
Le Cordon Bleu
San Francisco, CA07.2008
BS Accounting Business Administration -
CSU Chico
Chico, CA06.1990
References
References available upon request
Skills
- Fundamentals of Classical and Contemporary Cuisine
- Catering and Event Planning
- Effective Communication
- Ability to Multitask
- Inventory and Cost Control
- Customer Relations
- Attention to Detail
- Quality Assurance
- Well versed in all styles of table service
- Budget Implementation
- Hotel Management
- Business Planning
Affiliations
- Les Clefs dOr
- Santa Cruz County Builders Exchange
- Santa Cruz County Chamber of Commerce
- ASPCA Founders Circle
Certification
- ServSafe Certified; San Francisco, CA
- PADI: Certified Rescue Scuba Dive Master; Santa Cruz, CA
- Red Cross: CPR / Advanced Lifesaving
- US Ski Patrol / Search & Rescue
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Chef Concierge
Fairmont Sonoma Mission Inn
09.2008 - 01.2010
Banquet Coordinator, Crem Room
CA Culinary Academy, Le Cordon Bleu
04.2004 - 06.2007
Corporate Training Manager
Sara Lee Dba Lyon's Restaurant
10.1999 - 01.2002
Owner
P & M ENTERPRISES Dba MM Catering
09.1998 - 12.2021
BS Hospitality Management - Hotel And Restaurant Hospitality Management
Le Cordon Bleu
BS Accounting Business Administration -
CSU Chico
Similar Profiles
Albert LoCascioAlbert LoCascio
Owner/Operator at Locascio Catering LLC DBA L'Amica Catering AustinOwner/Operator at Locascio Catering LLC DBA L'Amica Catering Austin
Timothy WilliamsTimothy Williams
Construction Worker at MM Graham Enterprises, LLCConstruction Worker at MM Graham Enterprises, LLC
Destinee T. ReddingDestinee T. Redding
Owner at Real Negus LLC (DBA Food Trafficking/Catering)Owner at Real Negus LLC (DBA Food Trafficking/Catering)
John HarshmanJohn Harshman
Lending Solutions Manager at BECULending Solutions Manager at BECU
Caleb LemonCaleb Lemon
Dishwasher at Olive GardenDishwasher at Olive Garden