Marla Peters
Woodstock,Illinois
Overview
26
26
years of professional experience
Work History
Customer Srvice/Receptionist
Wolfeyecare
03.2021 - Current
- Delivered exceptional customer service to every customer.
- Created welcoming, positive experiences.
- Invested and resolved customer inquiries and complaints.
- Scheduled and reminded customers of appointments
- Researched and answered customers inquiries about insurance companies.
- Daily answered phone inquiries in a positive manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
Special Education Teacher
Alden School District Woodstock School Dist #200
06.2003 - 06.2018
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Redirected students using Positive Behavior Support (PBS).
- Led activities that developed students' physical, emotional and social growth.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Instructed students with physical and cognitive disabilities.
- Instructed students in core academic areas and specialized reading groups.
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Taught reading, language arts and social sciences in self-contained ED and LD classroom.
Clinical Educator Specialist
Centegra And Good Shepherd Hospital
05.1993 - 08.2002
- Provided immediate and constructive feedback to students individually and as group.
- Implemented instructional presentations to communicate coursework goals.
- Provide clinical instruction to 4- 16 students in clinical settings on an 6 year old to a 18 year old locked behavioral unit..
- Instructed and coached students to help overcome academic issues, emotional and personal challenges.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Implemented new educational techniques to boost student comprehension while reducing emotional issues that hinder their learning time.
- Provided educational assistance and facilitated lessons obtained from home schools.
- Assigned students to patients based on students' learning objectives and patient needs.
- Enhanced hospital and home school staff to offer service to hospitalized students.
- Increased growth from addictions over hospitalized stays.
Education
Bachelor of Science - Pre -k - Secondary Education
NIU & Roosevelt
Dekalb, Il & Schaumburg, IL:06.1996
Skills
- Visitor Greeting
- Client Scheduling
- Financial Transactions
- Clerical Support
- Special Requests
- Collaborative Environments
- Team Goals
- Addressing Questions and Concerns
- Appointment Coordination
- Client Relationships
- Administrative Support
- Calm and Professional Under Pressure
- Greeting Visitors
Timeline
Customer Srvice/Receptionist
Wolfeyecare
03.2021 - Current
Special Education Teacher
Alden School District Woodstock School Dist #200
06.2003 - 06.2018
Clinical Educator Specialist
Centegra And Good Shepherd Hospital
05.1993 - 08.2002
Bachelor of Science - Pre -k - Secondary Education
NIU & Roosevelt
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