Marla Pink
Aliquippa,PA
Summary
Accomplished Front End Team Leader at Giant Eagle Corp., adept in workflow management and customer service, significantly enhancing team productivity and customer satisfaction. Expert in staff management and problem-solving, successfully implemented cost-control measures, improving profits. Skilled in cash handling and fostering a continuous learning environment, demonstrated by a notable increase in employee performance and engagement. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 30+ years of experience to dynamic new position.
Overview
34
34
years of professional experience
Work History
Front End Team Leader
Giant Eagle Corp.
11.1990 - Current
- Stay current with the latest front end technologies, incorporating emerging trends and best practices into development processes, enhancing team productivity and product quality.
- Manage and motivated employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Onboard new employees with training and new hire documentation.
- Control costs to keep business operating within budget and increase profits.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Establish team priorities, maintained schedules and monitored performance.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Improve staffing during busy periods by creating employee schedules and monitoring call-offs.
- Handle cash accurately and prepare deposits.
- Motivate, train, and discipline employees to maximize performance.
- Increase customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Bachelor of Arts - Criminal Justice And Legal Studies
University of Pittsburgh
Pittsburgh, PA05.2005
Skills
- Time Management Capabilities
- Continuous learning mindset
- Negotiation and Persuasion
- Team Building and Mentoring
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Administrative Skills
- Staff Management
- Team Supervision
- Complaint resolution
- Workflow Management
- Administrative Support
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
Timeline
Front End Team Leader
Giant Eagle Corp.
11.1990 - Current
Bachelor of Arts - Criminal Justice And Legal Studies
University of Pittsburgh
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