Marla Purkey
Marysville,WA
Summary
To obtain a position in customer service where I can use my exceptional interpersonal and communication skills to assist and guide customers, while fostering a positive relationship between customers and the company. Self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Janitor
Alliance Building Services
11.2022 - 08.2023
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Appointment Clerk
Old Dominion Freight Line
09.2021 - 11.2022
- Answer incoming calls and place outgoing calls to customers to schedule pickups and deliveries
- Work directly with customer to set appointment times for delivery
- Enter appointment into computer timely
- Email customers and obtain relationships with shippers to secure delivery appointment and schedule truck loads
- Work with internal and external customers daily
- Work directly with operations team to secure appointment in the most efficient and timely manner.
- Streamlined appointment scheduling processes by implementing an efficient online booking system.
- Improved customer satisfaction rates by promptly addressing inquiries and resolving issues related to appointments.
- Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
- Enhanced overall efficiency by regularly updating and maintaining accurate records of scheduled appointments.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
- Elevated client experiences through active participation in continuous improvement initiatives and implementing feedback-driven enhancements to appointment processes.
- Documented all calls and inquiries in computer system.
Courtesy Clerk/Produce Clerk
Safeway
10.2019 - 09.2021
- Greeting customers, assisting them with questions, recommendations, and concerns
- Stocking produce, rotating stock
- Maintaining inventory levels, receiving deliveries, notating discrepancies
- Ensured quality of product on shelves
- Maintained cleanliness of store, front and back
- Assisted customers in loading purchased goods into vehicle.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06.2016
Skills
- Teamwork/collaboration
- Time management
- Flexibility and adaptability
- Communication skills
- Problem solving
- Conflict resolution
- Negotiation
- Attention to detail
- Positive attitude
- Customer Service-Focused
- Facilities Maintenance
- Chemical Handling
- Floor Maintenance
- Problem Solving
- Time Management
- Attention to Detail
- Adaptability
- Reliability
- Inventory Management
- Facility Maintenance
- Client Communication
- Responsible and Dependable
- Cleaning and Sanitizing
- Work Prioritization
- Strong Work Ethic
- Communication and Interpersonal Skills
References
Megan Ellis, Old Dominion Freight Line, Operations Manager, 425-245-3623
Taylor Rappe, Old Dominion Freight Line, Office Manager, 253-350-5606
Tabby Savage, Old Dominion Freight Line, Customer Service Representative, 253-226-6099
Sarah Chasen, Alliance Building Services, Janitorial Supervisor, 425-344-5218
Tom Reed, Safeway/Albertsons Inc, Store Manager, 253-941-1500
Timeline
Janitor
Alliance Building Services
11.2022 - 08.2023
Appointment Clerk
Old Dominion Freight Line
09.2021 - 11.2022
Courtesy Clerk/Produce Clerk
Safeway
10.2019 - 09.2021
High School Diploma -
Puyallup High School
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