Marla Quadri
Westford,MA
Summary
Successful Program and Account Management professional with 10+ years’ experience in both small and large organizations with 8+ years past experience in Quality Management. Consistently achieved or exceeded sales goals as well as increased responsibility for managing new projects with a focus on customer service. Able to lead and motivate cross functional teams to define, research, resolve and implement solutions.
Overview
36
36
years of professional experience
Work History
Realtor Associate
Keller Williams Realty
Westford
01.2012 - Current
- Worked with investors and business owners with their real estate investments.
- Guided homeowners in buying or selling a Home.
- Currently a referral agent.
Program Manager
Spectrum Control
Marlborough
01.2021 - 01.2024
- Accountable for managing risks, Project Metric Reporting, customer document submittals through portals, Project, planning, project schedules and updates, customer liaison and status reporting
- Responsible for Production planning, material procurement, acceptance test procedures, product build and test, qualification testing, FAI documentation, customer source inspections, product shipments and invoicing
- Contributor proposal generation, site transfers, project kick-off, and customer score cards.
Program Manager
Phoenics Electronics, Inc.
Acton
01.2019 - 01.2021
- Collaborate with customers, vendors, integrators, engineering, and operations on server products builds for new opportunities and maintaining existing clients
- Process quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems to support external customers
- Identify, investigate, and participate in opportunities to improve processes and procedures to include various key performance metrics
- Ensures that good customers relations are maintained, strong communication across regions, and capture rate and profitability for assigned accounts.
Inside Sales Account Manager
Phoenics Electronics, Inc.
Acton
01.2017 - 01.2019
- Worldwide inside sales account manager for contract manufacturing business in the United States, Mexico, Israel, Hungary, and Singapore
- Responsible for supporting Outside Sales team at each location and managing all WW Flex accounts
- Responsibilities include quoting and validating, registrations, forecasting, purchasing, pipe lining, reporting and project managing for all global locations.
Senior Sales Account Executive
Advantage Components, Inc.
Acton
01.2005 - 01.2012
- Senior Trader and top sales producer of electronic components, finished goods and scrap metals
- Built and maintained excellent customer relationships through effective and dependable communication
- Resolved manufacturing, engineering, quality, and purchasing issues among customers and suppliers
- Secured large fortune 500 OEM and CM accounts daily
- Reverse logistics services for electronic CEMs & OEMs
- Inventory asset management, EOL processing, repair, refurbish, & recycle.
Office Manager
Perfect Cut Landscaping
Westford
01.1996 - 01.2005
- Prepared financial statements and tax preparation
- Produced monthly financial reports and invoices
- Accounts Payable/Receivable, reconciliation and ongoing processing
- Assisted owner with ongoing daily responsibilities.
Quality Manager / TQM Specialist
i2 technology, Inc.
Bedford
01.1993 - 01.1996
- Lead Auditor for ISO 9000 Registration #1915
- Trained and facilitated numerous problem-solving teams using 7 Step Methodology and Continuous Improvement Tools: Reduced Documentation Control (BOM and CAD) defects by 80%; increased Incoming Inspection yield by 60%.
Statistical Research Assistant
GenRad, Inc.
Concord
01.1988 - 01.1993
- Researched, developed, designed, trained and continuously improved via evaluations Quality Tools Training for more than 400 employees
- Facilitator for 7 Step Methodology application for several problem-solving teams which achieved the following improvements: saved 120 hours per year in course development set up time; decreased the number of bad crimps by 96%; decreased finance cycle time by 30%
- Designed and delivered 7 Step Methodology Case Study Workshop which resulted in hands-on experience for facilitators and team leaders.
Education
Certificate - Quality Management
Northeastern University
BS - Applied Mathematics
University of Massachusetts
Skills
- Compliance Enforcement
- Contract Development
- Critical Thinking
- Attention to Detail
- Resource Management
- Quality Control
- Customer Service
- Project Management
- Data Analysis
- Cost Management
Timeline
Program Manager
Spectrum Control
01.2021 - 01.2024
Program Manager
Phoenics Electronics, Inc.
01.2019 - 01.2021
Inside Sales Account Manager
Phoenics Electronics, Inc.
01.2017 - 01.2019
Realtor Associate
Keller Williams Realty
01.2012 - Current
Senior Sales Account Executive
Advantage Components, Inc.
01.2005 - 01.2012
Office Manager
Perfect Cut Landscaping
01.1996 - 01.2005
Quality Manager / TQM Specialist
i2 technology, Inc.
01.1993 - 01.1996
Statistical Research Assistant
GenRad, Inc.
01.1988 - 01.1993
Certificate - Quality Management
Northeastern University
BS - Applied Mathematics
University of Massachusetts
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