MARLA RAWLINS
ALABASTER,AL
Summary
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Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Overview
30
30
years of professional experience
Work History
Lincoln Service Assistant
Long Lewis Ford/Lincoln
Hoover, AL
06.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Contributed to significant increase in repeat business by providing exceptional service consistently.
- Processed payments for orders and provided customers with change.
Customer Relations/Closing Coordinator
Hometown Lenders, Inc.
01.2016 - 01.2023
- Obtain borrower documents as requested by underwriting and reviewed to make sure they were sufficient to clear UW conditions
- Coordinated the scheduling of loan closings with the borrower(s), real estate agents, and the settlement agent
- Ordered initial and final Verification of Employment
- Ordered mortgage payoff statements from the borrower's financial institution as needed
- Ordered borrower credit rescores and credit supplements as needed
- Answered incoming calls on the company main line
- Greeted customers coming into the office bringing documentation for their loan file
- Made borrower copies of their signed closing package
- Ordered all office supplies
- Assisted with the planning and organization of offsite and inhouse events
- Assisted coworkers with miscellaneous needs to ensure all deadlines were made
PRADCO Outdoors Brand - Division of EBSCO Industries, Inc.
01.2014 - 01.2015
- Use of a multi-line phone system
- Take phone orders from customers
- Process credit card payments
- Product troubleshooting
- Respond to a large quantity of customer emails daily
- Help co-workers with product and/or software questions
Moultrie Feeders, Inc. - Division of EBSCO Industries, Inc.
01.2009 - 01.2014
- Processed hundreds of orders daily with complete accuracy to ensure correct shipments leading to accurate inventory counts
- Bill all customers of orders shipped and issue credits for merchandise returned
EBSCO Industries, Inc. - Corporate Headquarters
01.2003 - 01.2009
- Verify purchase orders against invoices
- Process invoices for payments via check, wire payment or international draft
- Balance publisher statements
- Communicate with publisher via phone, fax and email regarding discrepancies with pricing, addresses, rates, order numbers and terms
- Create and maintain large publisher statements on excel spreadsheets
- Publisher letters containing payment research
- Assist other clerks with research questions and problems
- Numerous special projects assigned by manager
- Managed large publisher accounts that required special handling
3K Teacher
Helena Baptist Early Learning Center
01.2000 - 01.2003
- Daily teaching of a set curriculum, with a kid friendly, fun, learning environment
- Nursery staff worker on Sunday and Wednesday.
Office Manager
Faulkner Garage & Radiator
01.2000 - 01.2003
- One person office-handled customer service
- Scheduled appointments
- Contacted customers regarding status of vehicle
- All aspects of accounts payable including payroll
- Accounts receivable
- Benefits coordinator
- Cashier
- Bank deposits
Accounts Payable
Susan Schein Chrysler
01.1995 - 01.1997
- Collected and processed payments for deposit from the used car dealership
- Verified and keyed payments into a word document
- Worked switchboard
- Relieved cashier for parts and services
Education
Associates Degree - Electronic Engineering Technology & Applied Science
RETS Electronic Institute
08.1985
High School Diploma -
Sylacauga High School
05.1985
Skills
- Complaint handling
- Clear communication
- Team leadership
- Computer skills
- Payment processing
- Teamwork and collaboration
- Attention to detail
- Customer service excellence
- Organizational skills
- Active listening
- Effective communication
- Task prioritization
Timeline
Lincoln Service Assistant
Long Lewis Ford/Lincoln
06.2023 - Current
Customer Relations/Closing Coordinator
Hometown Lenders, Inc.
01.2016 - 01.2023
PRADCO Outdoors Brand - Division of EBSCO Industries, Inc.
01.2014 - 01.2015
Moultrie Feeders, Inc. - Division of EBSCO Industries, Inc.
01.2009 - 01.2014
EBSCO Industries, Inc. - Corporate Headquarters
01.2003 - 01.2009
3K Teacher
Helena Baptist Early Learning Center
01.2000 - 01.2003
Office Manager
Faulkner Garage & Radiator
01.2000 - 01.2003
Accounts Payable
Susan Schein Chrysler
01.1995 - 01.1997
High School Diploma -
Sylacauga High School
Associates Degree - Electronic Engineering Technology & Applied Science
RETS Electronic Institute