Marla Rodriguez

• Reduced challenging behaviors through the implementation of positive reinforcement strategies.
• Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
• Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
• Supported families in understanding and applying behavioral strategies within the home environment.
• Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
• Maintained a safe, structured learning environment conducive to the individual success of each client.
• Worked as part of collaborative team to address changing needs of children and families.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Participated in patient education, helping to reinforce concepts and treatment plans.

-Administrative support

- Assistance in project managment

- Document and record management

• Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
• Organized company events and team building activities to foster a positive company culture and boost morale.
• Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
• Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
• Improved communication within the team through regular meetings, fostering a collaborative work environment.

• Enhanced customer satisfaction by providing timely and accurate information on products and services.
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
• Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
• Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.
• Collaborated with team members to achieve monthly sales targets through upselling strategies.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.