Marla Shackelford
KANSAS CITY,Missouri
Summary
With over 20 years of experience in property management, proven track record of reducing delinquency rates to just two percent. Successfully prepared annual budgets of up to $3 million, demonstrating strong financial management skills. Extensive experience in total rehabilitation and lease-up properties, ensuring successful operation and profitability. Expertise includes conducting internal file audits for DCA, MHDC, and MOR reviews, ensuring compliance with industry regulations. Background in managing multiple properties, well-versed in handling various challenges and delivering exceptional results. Possess comprehensive knowledge in all aspects of multi-family management, including Conventional practices.
Overview
8
8
years of professional experience
Work History
Tax Credit Property Manager
Dalmark Management Group
11.2021 - Current
- Communicate effectively with owners, residents, and on-site associates
- Follow up on delinquent residents and coordinate collection procedures
- Manage two communities of 80 apartments homes
- Maintain files within compliance, reviewing all tenant recertification's
- Complete end of month close out on Onesite and submitted reports requested by supervisor in a timely manner
- Carefully screened applicants for tenancy according to the low-income tax credit program
- Process receivable and payables while coding to appropriate GL accounts and maintained budgeted expense numbers for vendor and contractors' payments
- Respond to resident concerns while providing resolutions
- Update day-to-day status daily; coordinate with maintenance, make-ready staff and contractor resources to ensure timely and satisfactory recondition of apartments after move-out
Assistant Property Manager
BH Management Services
07.2020 - 11.2021
- Assisted with daily and month-end reporting including accurate reporting on resident ledgers
- Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits
- Secured and manages lease renewals and prepares new lease paperwork for final approval
- Physically walk and inspect community daily addressing any issues and verifying property conditions meet Company standard
- Monitored resident satisfaction through various methods of communication
- Developed and maintains knowledge of the property and competitors in the area
- Overseen property operations and staff in Community Managers absence
- Assisted with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business need
Tax Credit Property Manager
Dalmark Management Group
06.2017 - 07.2020
- Communicated effectively with owners, residents, and on-site associates
- Handed disciplinary actions performance appraisals and terminations
- Managed two communities of 80 apartments homes
- Responded to resident concerns while providing resolutions
- Conducted property inspections and pre-pared reports for regional supervisor
- Managed a community of 50 apartments homes
- Completed final move-out walk-through for residents
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Regional Manager
Signature Property Management
07.2016 - 06.2017
- Managed multiple HOA portfolios
- Responsible for several monthly maintenance walks of the properties
- Supervised ongoing projects on properties
- Obtained bids for maintenance requests
- Referred preferred vendors to homeowners
- Completed all maintenance tasks and requested that are assigned
- Approved invoices to be paid for accounting
- Reviewed monthly budgets for each property and highlighted any over budget costs and presented them to the board
- Prepared and attended quarterly board meetings and annual meetings
- Prepared yearly draft budgets for each property
- Worked closely with the board and homeowners on complaints and requests in a professional and courteous manner
Education
Zeffert Training - various classes within the industry
12.2024
Bachelor of Science -
Stephens College
Columbia, MO01.1993
Associate degree -
Penn Valley Community College
Kansas City, MO01.1991
Skills
- Strong organizational skills
- Strong leadership
- Relationship Building & Retention
- Tenant Relation Management & Complex Problem Solver
- Customer Service/ Client Satisfaction
- Onesite
- Yardi
- Rent Management
- Microsoft Office proficient
- Hiring
- Training
- Coaching
- Payment collection
Honorscertifications
- Assistant Manager of the Year, 2010
- Certified Apartment Manager
Timeline
Tax Credit Property Manager
Dalmark Management Group
11.2021 - Current
Assistant Property Manager
BH Management Services
07.2020 - 11.2021
Tax Credit Property Manager
Dalmark Management Group
06.2017 - 07.2020
Regional Manager
Signature Property Management
07.2016 - 06.2017
Bachelor of Science -
Stephens College
Associate degree -
Penn Valley Community College
Zeffert Training - various classes within the industry
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