Marla Singleton
Jemison,AL
Summary
Detail-oriented, ethical, and highly motivated leader with over two decades of professional healthcare experience. Solid analytical, interpersonal communication, administration, leadership, and problem-solving skills. Adept at assessing situations, and building rapport with patients, families, and colleagues. Multi-tasking and working well under pressure to meet goals and objectives while being a team player. Seeking a position that will utilize all acquired skills, abilities, and areas of expertise as follows.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensure & Certification Surveyor
Alabama Department of Public Health
Montgomery, AL
09.2022 - Current
- Conducts recertification, complaint and revisit surveys of certified long term care facilities to determine compliance with federal regulations.
- Investigate complaints and facility reported incidents to determine quality of care provided to residents in accordance with federal regulations.
- Conducts required preparatory work (off site) prior to conducting a survey including review of past citations, MDS, review floor plans and survey assignment.
- Follows State Operational Manual (SOM) to complete survey tasks.
- Knowledge of federal regulations, ability to interpret and apply complex procedures, rules and regulations.
- Utilize and interpret federal Principles of Documentation (POD) in writing survey citations/deficiencies, while using ASPEN management information system.
- Complete quality assurance and perform desk reviews.
- Participates in federal trainings, workshops and completes Surveyor Minimum Qualification Test (SMQT).
Assessment & Referral Counselor
Brentwood Behavior Healthcare
Jackson, MS
01.2020 - 08.2022
- Collaborated with physicians to serve an extremely diverse group patients and addresses their concerns in a compassionate, patient, and respectful manner
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training., into practice.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Maintained accurate and up-to-date records of client progress and treatment plans, while keeping all information confidential
- Responsible for conducting the initial assessment, identifying the problem completing the patient’s admissions accurately and in a timely manner
- Seeks advice from clinical staff or physician when indicated
- Exercised excellent time-management skills to accomplish all scheduled daily tasks, adapting to unexpected patient’s needs, in a fast paced and constantly changing environment
- Followed established performance standards and implement facility policies and procedures.
- Ability to work well under pressure
Lead Hospice Social Worker
Compassus Hospice
Jackson, MS
01.2016 - 01.2020
- Demonstrated leadership and knowledge by training, supervising, and mentoring other social workers to increase the quality of care provided
- Successfully supervised other social workers, demonstrating outstanding decision making through training, managing, and creating a dedicated, strong team that reflects the company’s mission and values
- Maintained a positive work environment by always addressing team member issues in an appropriate and timely manner including any scheduling needs or action plans
- Instrumental team member in developing, teaching, and implementing diversity training
- Served as a liaison and helps facilitate communication and relay information between the patients, family members and the medical team
- Communicates professionally with patients and family members at all times and updates them on condition of loved ones as authorized
- Builds strong relations and offers emotional support to patients and their families’ through knowledge of the medical field, service, and honesty
- Maintained strict confidentiality of all data and records
- Diligently complies with applicable ethical rules and exceeds all professional standards
- Utilized critical thinking and clinical knowledge to analyze the situation and provide the proper encouragement, support and understanding to all patients and their loved ones assisting them to navigate difficult situations as they have emotional needs associated with terminal-illness, anticipatory grief, and bereavement
- Recognized signs and symptoms of death and provides education and support to family members in a manner guided by clinical assessment
- Responsible for ongoing clinical assessment, supervision, reviewing and determining if the Plan of Care is appropriate or needs to be adjusted to better meet the unique needs of each patient
- Consistently achieved goals as established by the clinic.
Hospice Social Worker
Compassus Hospice
Jackson, MS
01.2016 - 01.2018
- Duties included: providing crisis and intervention for patients and their families, completing psychosocial assessments on each assigned patient, completed support services and pre-and post-bereavement when necessary
- Demonstrated a commitment to serving all individuals and provide excellent customer service to customers regardless of age, race, or sex
- Utilized in-depth knowledge to provide education and in-services to contract agencies, as appropriate
- Demonstrated critical thinking skills in developing, planning, and updating care plans for patients
- Responsible for patient assessment, re-assessment and properly documenting the findings and updating charts appropriately
- Proven ability to cross-train, multitask and prioritize multiple projects while being an excellent team player and helping in any department or task as needed
- Capable of handling calls from stressed or concerned patients’ family members with empathy, patience, and confidence
- Pro-actively worked to stay up to date monitoring hospitalizations, attending plan care meetings at long term care facilities, and coordinated care giving and facilities discharge plans
- Initiated and coordinated social services to aid the patient and family in transition to and from institutional care
- Compassionately and professionally addressed financial concerns, completed financial assessments, contacted community agencies to aid in assistance, initiated Medicaid spend down, assessed appropriateness for special concern supplies
- Networked with community agencies, developing strong professional relationships with long-term care facilities, hospitals,social security office and V.A. Facilitated discharge planning from home to LTC facilities and assisted hospital Social Workers with discharging patients home on hospice.
- Demonstrated integrity and leadership by following all company policies and procedures, exceeding company expectations, and being continuously flexible and dependable in scheduling.
Medical Social Worker
Pax Hospice
Ridgeland, MS
01.2010 - 01.2016
- Responsibilities included: assessing the patient’s and family’s social, emotional, financial, and psychological needs
- Completed psychosocial assessments on all new patients and families
- Utilized in-depth knowledge, experience, and training to educate patients and family members
- Determined appropriate interventions and goals for the patient and family based on clinical assessments
- Provided resources available at the time of admission to hospice and on an ongoing basis
- Offered bereavement assessment and provided emotional support and counseling to the family during the bereavement period or designated to the appropriate interdisciplinary team member
- Maintained confidentiality of data and records
- Diligently complied with applicable rules ethics and exceeds all professional standards
- Initiated and coordinated social services to aid the patient and family in transition to and from institutional care
- Maintained communications regarding patient’s Plan of Care with team members or outside agencies and maintained detailed and organized documentation all patient/family contacts and interventions
- Demonstrated a commitment to teamwork by assisting my colleagues in other departments when needed.
Mental Health Therapist
Innovative Behavioral Services, Inc.
Ridgeland, MS
01.2006 - 01.2010
- Collaborated with physicians to provide excellent care for patients
- Effectively communicated with multiple departments to establish strong relationships to gain support and cooperation while effectively achieving results and meeting all deadlines across all departments
- Educated patients on how to take an active role in their health and recovery
- Developed treatment plans, reviewed and evaluated clients’ progress in relation to measurable goals identified in treatment plan
- Provided meticulous attention to detail in properly recording all patient data
- Developed, reviewed, evaluated, and distributed educational materials to be used to increase individual, family and community participation in increase public awareness while coordinating with local Justice courts, probation officers, concerned lay persons and other duties as assigned
- Responsibilities included: conducted assessments for people with alcohol and other drug-related problems and/or co-occurring mental illness conditions to assist in overcoming dependencies.
Education
Master of Social Work -
Jackson State University
Bachelor of Social Work -
Jackson State University
Skills
- Excellent Team Leader/Member
- Outstanding Communication
- Crisis Management
- Patient & Family Support
- Compliance
- Developed & Maintained Budgets
- Psychological Assessments
- Staff Training/Supervision
- Discharge Planning
- Clinical Assessments
- Diversity Training
- Extremely Compassionate
- Case Manage
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
Certification
- Surveyor Minimum Qualifications Test SMQT Certification 2024
- Licensed Social Worker, #6162B, Alabama, 2020- Present
- Licensed Social Worker, #W6147, Mississippi, 1998- Present
Timeline
Licensure & Certification Surveyor
Alabama Department of Public Health
09.2022 - Current
Assessment & Referral Counselor
Brentwood Behavior Healthcare
01.2020 - 08.2022
Lead Hospice Social Worker
Compassus Hospice
01.2016 - 01.2020
Hospice Social Worker
Compassus Hospice
01.2016 - 01.2018
Medical Social Worker
Pax Hospice
01.2010 - 01.2016
Mental Health Therapist
Innovative Behavioral Services, Inc.
01.2006 - 01.2010
Master of Social Work -
Jackson State University
Bachelor of Social Work -
Jackson State University
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