Marla Sledge

• Responded proactively and positively to rapid change.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.

• Ability to listen, interpret various types of caller feedback, and ask appropriate questions to uncover the proper solution or resolution response.

• Maintains record of patient care by compiling, reviewing, and filing documentation of patient's condition, treatment, and health outcome
• Ensures medical record availability by routing records to admissions and emergency departments, physicians, and other authorized hospital staff; maintaining chart location systems
• Maintains the stability and reputation of the hospital by complying with legal requirements including HIPPA.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Produced digital copies of documents for retention purposes
• Organized scanned documents on various local, network and cloud storage devices and worked on various scanners from a single computer with a flatbed scanner all the way up to document systems that scan hundreds of pages at one time.
• Maintained up-to-date knowledge of product and service changes.

• Performed administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures
• Also acquired discipline-specific knowledge for project(s) in which research was being conducted.
• Performed statistical, qualitative, and quantitative analysis.
• Presented research findings at conferences, contributing to the advancement of the field.