Marla Smith
Dayton,OH
Summary
Highly motivated professional with several years of entrepreneurial experience. Skillfully creates and maintains professional and loyal relationships with co-workers/staff and clients. Comfortable working independently as a leader and as a collaborative team member. Very dependable, client focus I apply business experience with a main focus on health and safety. I exercise decisive judgment to meet and exceed organizational goals.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Owner
Smith’s Cleaning Service
Dayton, Oh
01.2014 - Current
- Managed daily operations and scheduling for cleaning staff and services.
- Trained new employees on cleaning techniques and safety procedures.
- Developed customer relationships to ensure satisfaction with services provided.
- Oversaw inventory management for cleaning supplies and equipment.
- Implemented quality control measures to maintain high service standards.
- Coordinated team assignments based on client needs and staff availability.
- Resolved customer complaints promptly to enhance service experience.
- Conducted regular inspections of work sites for cleanliness and compliance.
- Maintained relationships with existing clients by providing superior customer service.
Head Server
Chappys Social House
Washington Township, OH
11.2008 - Current
- Trained new servers on menu items and customer service standards.
- Coordinated with kitchen staff to streamline food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled guest inquiries and resolved issues to enhance dining experience.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured compliance with health department regulations by monitoring safety standards by keeping cold items at temp and maintaining a cleanliness work station.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Ensured that all tables were properly set up with appropriate supplies.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Leveraged POS system to receive and take guest orders and process payment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Education
Associates - Medical Terminology
Miami Jacobs
Dayton, Oh 09.2010 - 05.2012
Chicago Vocational High School
Chicago, ILSkills
- Customer relationship
- Service operations
- Complaint resolution
- Customer engagement
- Staff supervision
- Training/development
- Team coordination
- Inventory management
- Scheduling
- Quality control
- Strategic planning
- Adaptive leadership
- Problem solving
- Effective communication
- Attention to detail
- Hiring and staffing
- Relationship building
Timeline
Owner
Smith’s Cleaning Service
01.2014 - Current
Associates - Medical Terminology
Miami Jacobs
09.2010 - 05.2012
Head Server
Chappys Social House
11.2008 - Current
Chicago Vocational High School