Marla Thompson
Arlington
Overview
25
25
years of professional experience
Work History
PT Supervisor Training /Facilatator/ PT Operations
UPS
10.2019 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Caretaker
Emily Kanesky
01.2014 - 09.2019
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Streamlined administrative tasks by implementing an organized system for managing paperwork related to work orders, invoices, and resident files.
- Reduced emergency response times by establishing clear protocols for urgent situations involving medical issues or security concerns.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Licensed Massage Therapist
Massage Envy Spa
01.2009 - 02.2014
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO/Online03.2026
Medical Assisting - Medical Assisting
Remington College
Fort Worth, TX05.2014
Skills
- Training and mentoring
- [Software] experience
- Processes and procedures
- Complex Problem-Solving
- Employee Motivation
- Goal-Oriented
- Attention to Detail
- Goal Setting
- Professionalism
- Task Prioritization
- Relationship Building
- Professional Demeanor
- Adaptability and Flexibility
- Time Management
- Self Motivation
- Teamwork and Collaboration
- Excellent Communication
- Time management abilities
- Problem-Solving
- Reliability
- Multitasking
Timeline
PT Supervisor Training /Facilatator/ PT Operations
UPS
10.2019 - Current
Caretaker
Emily Kanesky
01.2014 - 09.2019
Licensed Massage Therapist
Massage Envy Spa
01.2009 - 02.2014
Bachelor of Science - Business Administration And Management
Colorado Technical University
Medical Assisting - Medical Assisting
Remington College