Marla Trendley
Maryville,IL
Summary
With a Bachelor's degree in Microbiology and a passion for learning and innovation, my mission is to empower employees and customers with the best products, services, and information to improve their health and well-being. Leveraging knowledge and skills, implementing effective strategies and solutions that drive sales, profitability, and customer loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
10.2020 - Current
- Multi-store mentor prioritizing clear goals, regular communication, and a structured approach to learning and development.
- Multi-store revenue generation projects.
- Oversees high revenue location, generating over $2 million monthly.
- Analyzes financial and performance data; develops action plans to increase sales and control costs.
- Reviews KPIs daily and prepares to discuss with district management.
- Reviews and analyzes asset protection data, developing and implementing action plans to reduce loss.
- Analyzes pharmacy performance indicators and works with the pharmacy manger to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
- Manages team members performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition.
- Manages employee career progression.
- Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
- Makes hiring, promotion and termination decisions.
- Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
- Develops employee performance plans and follows up according to deadlines.
- Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions and ensuring communication is open between management and non-management team members.
- Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields or retail and management, seeking best practices, and learning about the pharmacy.
- Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
- Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
- Supervises operation of the store ad, pharmacy, including opening/closing/changing shifts/task delegation and scheduling team members.
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
Store Manager
WALGREENS
05.2015 - 10.2020
- See above responsibilities
Store Manager
WALGREENS
09.2009 - 05.2015
- See above responsibilities
Store Manager
WALGREENS
05.2007 - 09.2009
- See above responsibilities
Store Manager
WALGREENS
01.2005 - 05.2007
- See above responsibilities
Executive Assistant Manager
WALGREENS
03.2004 - 01.2005
- Facilitated accurate schedule management and event coordination for senior leadership
- Created and maintained computer and paper-based filing and organization systems for records, reports and documents
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
Pharmacy Technician
WALGREENS
03.2003 - 03.2004
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Established and updated patient profiles, including lists of medications and insurance details
- Assisted pharmacist with clearing high volumes of problem prescriptions and customer questions to maintain optimal team efficiency
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and competing requests
Education
B.S. - Microbiology
WESTERN ILLINOIS UNIVERSITY
Macomb, IL05.1996
Skills
- Multi-store mentor and leader
- Oversees high-revenue location generating over $2 million monthly
- Experience with Applicant Tracking System (ATS)
- Employee Supervision and motivation
- Leadership Reports
- Strong verbal and written communication
- Team Leadership
- Staff training and development
Accomplishments
- Area Champion of Champions award
- Several district Champion of Champion awards
Certification
- Pharmacy PTCB License
- Illinois Technician License
Timeline
Store Manager
Walgreens
10.2020 - Current
Store Manager
WALGREENS
05.2015 - 10.2020
Store Manager
WALGREENS
09.2009 - 05.2015
Store Manager
WALGREENS
05.2007 - 09.2009
Store Manager
WALGREENS
01.2005 - 05.2007
Executive Assistant Manager
WALGREENS
03.2004 - 01.2005
Pharmacy Technician
WALGREENS
03.2003 - 03.2004
B.S. - Microbiology
WESTERN ILLINOIS UNIVERSITY
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