Marla Villalobos
Glendale,AZ
Summary
My goal is obtain a job where I can offer the best of my knowledge, building a career and becoming successful. Using my previous job experiences to elaborate a good performance and obtain recognition. Bilingual one hundread percent, Spanish being my first language helps me take advantage of such a privilege. I have great customer service, always providing the best of me to help and resolve any issues. With great team member attitude, enjoy working with others helping and supporting each other, using my experience and qualifications to resolve and increase our mutual interests as a company. Motivated with 21 years of experience offering office support in different industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
U.S.A Labor Services LLC
Mesa , AZ
07.2022 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Scheduled appointments, meetings and events for management staff.
- Managed database systems containing customer contact information.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bank Teller
Wells Fargo
Phoenix, AZ
04.2021 - 07.2022
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Assisted customers with basic technical issues related to digital banking platforms.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Delivered exceptional service to customers in person or over telephone.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed cash handling duties including counting currency, coins and checks.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Prepared official checks for customer and internal bank needs.
- Followed strict compliance guidelines when completing financial transactions for customers.
Real Estate Ageng / Team Leader
NEXT Bienes Raices By Keller Willimas
Guaymas, MEXICO
09.2018 - 08.2019
- Administrating and in charge of 12 new agents
- Giving guidance and taking a big role on leadership to all our team members
- Providing daily courses, continuous classes and programs to nurture information regarding procedures, forms and creating a routine to enhance their client list
- Helping them engage new and existing prospects, elaborating a system to ensure the processing of their documentation in regards to a sale or a purchase
- Making sure all the proper information, documents, and requirements are being followed and obtained
- Until the last minute being of grant help to ensure, the sale goes smooth and easy.
Administrator
Keller Williams
Guaymas Sonora, Mexico
09.2018 - 07.2019
- Updated databases with new employee information, job changes and terminations.
- Improved office organization by developing filing system and customer database protocols.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Analyzed key performance indicators to identify effective strategies.
- Answered incoming calls and responded to customer inquiries.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed innovative strategies to establish best practices, promoting profitability.
Real Estate Agent/Real Estate Assistant
REMAX First Choice Property Management
San Carlos, MEXICO
10.2012 - 09.2018
- Obtaining my Real Estate Licence in Sonora Mexico in the year 2015
- Creating a database of potential clients
- Providing guidance and assisting sellers and buyers
- Preparing all necessary information for the processing
- Following up with documentation, making sure all requirements for the purchase or sale have been provided to the Loan Processing Department
- Marketing properties and preparing them for show on Open Houses making sure we have done a marketing analysis to establish the best price
- Vacation rental Administration: House management includes making sure all services are running properly
- Managing our cleaning crew, gardeners, plumbers, contractors
- Making sure the house is ready for rentals.
ESL Teacher
Colegio Miramar
Guaymas, Sonora
12.2013 - 06.2014
- Teach English to Elementary School that includes: Grammar, spelling, reading and writing, reading comprehension and pronunciation
- Program used AMCO.
Data input
REMAX First Choice Property Management
San Carlos, Sonora
10.2012 - 06.2013
- Email, Updating websites, Telephone assistance, House management include; making sure all services are running properly, manage the cleaning crew, gardeners, plumbers, contractors
- Making sure the house is ready for rentals.
Merchandise
Marshalls
Fullerton, California
10.2009 - 04.2012
- Customer service, Sales management, Sideboard coordinator, Register front line coordinator, Store Manager
Teller
Wells Fargo Bank
California- Arizona
09.2003 - 12.2007
- Cash handling, Daily cash balancing, Providing great customer service, Establishing trust with our clients, Making sure we recognize any fraud situation, Giving customers the best solution for their needs, Obtaining my sales goal
Education
Real Estate Licence Mexico -
AMPI Associacion Mexicana De Profecionales Inmobiliarios
12.2015
Business - Business
Puente Learning Center
Boyle Heights, CA09.2001
High School Equivalent Diploma (GED) -
Roosevelt High School
09.1999
Child Development, Basic Math, Reading and Writing and English -
Cerritos College
Skills
- Bilingual (Spanish / English) Fluent
- Leadership
- Teamwork
- Computer skills
- Word
- Excel
- Solutions
- Strategy
- Positive attitude
- Customer service
- Merchandise
- Sales
- Cash handling
- Number keyboard
- Follow ups
- Problem solving
- Communication
- Filing
- Check Processing
- Information Security
- Quality Assurance
- Workflow Optimization
- Database Management
- Bookkeeping
- Data Entry
- Scheduling
- Document Control
- Invoice Processing
- Office Administration
- Cash Deposit Preparation
- Computer Skills
- Social Media Management
- Filing and Data Archiving
- Quickbooks
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Assistant
U.S.A Labor Services LLC
07.2022 - Current
Bank Teller
Wells Fargo
04.2021 - 07.2022
Administrator
Keller Williams
09.2018 - 07.2019
Real Estate Ageng / Team Leader
NEXT Bienes Raices By Keller Willimas
09.2018 - 08.2019
ESL Teacher
Colegio Miramar
12.2013 - 06.2014
Real Estate Agent/Real Estate Assistant
REMAX First Choice Property Management
10.2012 - 09.2018
Data input
REMAX First Choice Property Management
10.2012 - 06.2013
Merchandise
Marshalls
10.2009 - 04.2012
Teller
Wells Fargo Bank
09.2003 - 12.2007
Real Estate Licence Mexico -
AMPI Associacion Mexicana De Profecionales Inmobiliarios
Business - Business
Puente Learning Center
High School Equivalent Diploma (GED) -
Roosevelt High School
Child Development, Basic Math, Reading and Writing and English -
Cerritos College
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