Marla Vogel
Tallulah,Louisiana
Summary
Highly-motivated and dedicated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills with over 20 years in the healthcare industry & business management. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Store Manager of Operations
Easy A Furniture, LLC
Tallulah, Louisiana
01.2023 - Current
- Implemented effective cost-control measures to maximize profitability.
- Developed relationships with vendors to negotiate better prices on supplies.
- Reviewed financial statements including profit and loss reports.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Identified areas of improvement in store operations processes.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Increased sales revenue by doubling our accounts in the first year.
Office Manager /Insurance Verification Specialist
Southern Flex Rehabilitation & Consulting, LLC
Tallulah, LA
12.2015 - 12.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared new charts, updated existing charts and uploaded all documentation in to Net Health EMR.
- Analyzed ins. claims, detecting coding and billing errors, and verified medical coverage while managing the revenue cycle.
- Completed claims forms for different types of denials and billing issues, and facilitated resolutions with patients and insurance companies.
- Initiated and followed the contracting process with multiple insurance companies in relation to contract management issues when our office opened.
- Answered 50-60 average daily phone calls to schedule appointments, address patient inquiries, prior-authorization issues, billing questions and issues.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Examined claims, records and procedures to grant approval of coverage.
Licensed Practical Nurse
Dr. E. Wade Brown Clinic
Tallulah, LA
07.2004 - 11.2015
- Collected and documented vital signs to track current patient conditions.
- Communicated concerns regarding patients' status, care and environment to nursing supervisor and physician.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Answered patient and family questions to educate on optimal treatment procedures.
- Updated patient and insurance data and input changes into company computer system.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Checked documentation for appropriate coding, catching errors and making revisions.
Education
Practical Nursing - Nursing
Louisiana Technical College
Tallulah, LA06.1999
High School Diploma -
Tallulah Academy
Tallulah, LA 05.1993
Skills
- Medicare, Medicaid, and Private Insurance knowledge
- Prior Authorization and Benefit Verification
- Coordination and Scheduling
- Staff Management
- Store operations oversight
- Sales Strategies
- Work Planning and Prioritization
- Problem-Solving
- Friendly and Positive
- Communication and Interpersonal Skills
- Analytical Thinking
- Equipment Troubleshooting and Maintenance
- Organization and Time Management
- Medical Billing and Coding
- Multi-tasking and prioritization
- Staff Supervision
- HIPAA Compliance
Additional Information
- Professional and personal references available upon request.
Timeline
Store Manager of Operations
Easy A Furniture, LLC
01.2023 - Current
Office Manager /Insurance Verification Specialist
Southern Flex Rehabilitation & Consulting, LLC
12.2015 - 12.2022
Licensed Practical Nurse
Dr. E. Wade Brown Clinic
07.2004 - 11.2015
Practical Nursing - Nursing
Louisiana Technical College
High School Diploma -
Tallulah Academy