Marla Watts

BUSINESS PROCESS ANALYSIS, KeyBank, a retail Banking company with Key’s customer base spans retail, small business, corporate, commercial and investments client. Leading the Business Process Management (BPM) documentation in Commercialization.
• Developed commercialization due diligence templates to identify SME’s, current state process flows, pain points and owners.
• Utilize due diligence templates during Voice of the Customer (VOC) interviews with commercialization leaders to capture current state processes and owners.
• Performed analysis on Intake forms used to guide Key employees to capture pain points and process concerns. Resulting in the reapplication and reductions of Intake forms.

• Mapped processes to holistically examine business flow and identify improvement opportunities.

• Operating effectiveness senior advisor (process engineering): Cigna healthcare, serving as Process Engineer, Leading Business Process Management (BPM) documentation in Enrollment and Fulfillment.
• Counsel and advise top management in Enrollment and Fulfillment on significant operating effectiveness matters, often requiring coordination between Client organizations.
• Identify and facilitate process design changes, optimizations and new software updates while leading and manage large and complex cross-functional teams.
• Manage and report project status to area leaders and business leadership.
• Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.
• Facilitated virtual workshop, process mapping, and self-direction of work.

• Leading Business Process Management (BPM) documentation in multiple COSA within HR Operational Excellence (HRPX).
• Facilitate learning administration support, BPM documentations, deliver 19 process maps, gaps and risk, laws regulatory and requirements.
• Impact: Standardize 19 processes via process maps, identify gaps and risks, document laws, rules and regulatory with increase knowledge to perform team duties.
• Serve as Compliance Risk Auditor for Enterprise Portfolio Management Office (EPMO) - delivery risk management controls, utilize Rally to track, analyze and identify risks, couple with creating multiple stories in Rally, weekly adherence audits, to follow performance of task.
• EPMO SAFe pass/fail controls used to identify compliances of data integrity risks.
• Impact: Risk compliance move from 75% to 100%, utilizing DMAIC and 5 why’s to define root causes and increase compliances.
• Share leadership responsibilities in completion of 11 COSA (BPM) in 12 weeks planning, delivering process mapping (iGrafx), SIPOC, requirements, risk, gaps, quality checks and sign offs approvals.
• Impact: 100% completions of business process management HRPX schedule.

• Managed implementation of projects in healthcare revenue cycle and billing company to improve quality, reduce cost and increase productivity through workflow analysis, standardizes documentation (SOP), process mapping and identifying non-value-added steps
• Impact: Immediate impact through reduction of abandonment calls from 6.75% to 2.8% in less than 4 months, increase speed to answer calls and improve service level agreements from 62% to 85%
• Coupled with creating new process improvement forms to improve lead time.
• Managed development and implementation of lean and continuous improvement call center initiatives across production environment.
• Developed Continuous Improvement/Lean production training programs for onsite implementation.
• Improved call center processes to meet company goals for earnings, quality and completion.
• Led efforts in analysis and design of more cost-effective processing technology to improve current missing calls.
• Changed existing processes and implemented new processes to improve efficiency by 6%.
• Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
• Drove implementation of formal Six Sigma program resulting in 6% reduction of process and product variations.
• Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting in 6% increase in productivity, 6% increase in throughput, and 6% improvement in productivity.

• Led a team of Continuous Improvement Specialist in the execution of A3, 6S, value stream mapping, time studies, SMED’s in a leading manufacturer of consumer cosmetic products, executed process improvement strategy to improve cell performance, reduce scrap, drive standard operating procedures, and sustain 6S on the production floor
• Served as CI consultant on performance improvement projects in processing, quality and engineering, utilizing DMAIC methodology
• Conducted analysis on 18-time studies on multiple product family line in processing
• Impact: Reduced parts setup time by 65%, Redefine new work order instructions to better improve process steps by 13%
• Set up preventative maintenance schedule on diaphragm pumps to reduce unscheduled downtime
• Provided Lean Six Sigma knowledge to quality teams in the areas of workflow analysis steps
• Impact: Workflow batching process improvements from 27 to 11 days identifying a 59% reduction in batch closeout.

• Provided leadership, training, and coaching to cross-functional teams, empowered to execute Lean Six Sigma strategy for specific measures of performance and productivity improvements
• Provided training and consultative assistance for all levels
• Served as expert in continuous improvement processes who coached and mentored 25 plus Drilling and Completion, Reservoir Engineers to achieve Lean Sigma Green Belt certifications using DMAIC methodology, Fishbone, RCA, Value Stream Mapping
• Utilized SAP, and Sigma Zone to identify statistical process controls
• Developed quality control documents to improve operating processes
• Impact: Cost saving $92 million against goal of $77 million
• Drove performance improvement project, utilizing DMAIC to identify computerized playbook to reducing production drilling days from 21 to 14 days
• Impact: Revenue gained 1st year $16.7 million on 1 Rig
• Coached end of year well identification project, utilized reservoir and petroleum engineer’s knowledge of business objectives to identify process improvements to reducing cycle time by 75% across multiple business units from 3 weeks to 6 days
• Conducted Kaizen, process mapping and created new process forms to improve lead time
• Impact: Increased 69% of on time production, revenue gained $10.8 million.
• Analyzed project performance data to identify areas of improvement.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress and technical problems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Facilitated workshops to collect project requirements and user feedback.
• Developed and implemented project plans and budgets to ensure successful execution.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Quality Leader on continuous improvement processes in built of educational manikins, identified areas of opportunity to improve cost, performance and on time delivery of quality product
• Performed analysis of reports and production data to identify trends in out of box failures, track first pass yields, and recommended updates or changes to design, test, manufacturing, quality standards and procedures on new and existing products
• Directed Lean Sigma project to rework unstable material design process that existed for 10 years, which resulted in successfully reducing rework to .01% in 6 months, generating $100thousand plus in cost saving, reducing build time by 31%, decreasing manpower allocation, and improving on time delivery to customers using VSM, Kaizen, SPC (Minitab), GEMBA, Design of Experiment (DOE), and sustainability audits
• Provided leadership and coaching to ensure continuous improvement on manufacturing projects, following A3 methodology, Failure Mode Effect Analysis (FMEA) using Lean and Six Sigma tools, applying them to strategic projects and goals of company
• Implemented process mapping steps during new manikins builds, monitored first pass yields, documented Voice of Customer, ensured quality methods per documented and adhered to and signed off on first article inspection before product went into manufacturing.
• Prepared, documented and executed detailed test plans, test cases and defect reports.
• Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.
• Interfaced with suppliers, inspectors and clients to resolve outstanding non-conformance issues prior to shipment.
• Performed and coordinated manikins inspections and determined quality assurance testing models of raw materials and finished products.
• Supported root cause and data analysis for defect reduction and process yield improvement.
• Created product specification notebooks, reducing defects on parts by [Number]%.
• Maintained electronic copies of records in [Software] to document completed inspections.
• Designed and developed forms and instructions to evaluate, assess and report quality standards and data.
• Devised and implemented best quality practices and processes for product development.
• Compiled and wrote training materials and conducted 10 training sessions on quality control activities.
• Directed [Number] workers testing product and tabulating data concerning materials, product quality, process and reliability.
• Created work instructions for [Number]-person production line, increasing productivity [Number]%.
• Collaborated with cross-functional teams to develop and implement process changes.
• Monitored and optimized production processes to increase throughput and improve quality.
• Led root cause analyses to identify and address problems in industrial production.
• Developed and implemented process improvements to reduce costs and increase efficiency in industrial production.
• Reduced downtime and increased production capacity with strong maintenance plans.
• Designed, created and tested production models for industrial processes.
• Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
• Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
• Evaluated proposed project investments by conducting cost-benefit analyses.
• Wrote safety procedures for industrial facilities, enforcing or exceeding industry standards.
• Created and implemented project plans for new or improved industrial processes.
• Developed and deployed industrial automation systems, increasing efficiency and reduce costs.
• Built inventory management systems for industrial facilities and reviewed existing systems to identify potential for optimization.

• Managed a team of 15 Sterile Fill (SF) maintenance repair mechanics in a pharmaceutical manufacturing facility in the planning and scheduling of preventative maintenance and down equipment repairs utilizing root cause analysis
• Implemented preventative maintenance action plans to improve performance on bottle fill and packaging equipment while reapplying results on all applicable lines in SF
• Identified corrective actions utilizing A3, FMEA risk assessment and preventative action plans to reduce material cost due to overflow, define schedules to work with production changeovers and quality controls
• Impact: Resulted in 15% reduction in downtime due to bottle spills
• Coordinated and tracked corrective and preventative actions both audit and process improvement initiatives in the quality management systems.

• Managed team of 5-Maintenance Supervisor and 122 multi craft union mechanic: Facilities Maintenance Repairs, MRO Inventory, Janitorial and Grounds, Garage and Small Equipment Repairs, and Rail Car Maintenance departments in beverage manufacturing operation
• Budgetary responsibilities exceeded $20 million
• Maintained effective operations of maintenance departments through work order backlog management, driving standardization in maintenance scheduling and planning on mission critical work
• Drove preventative/predictive maintenance program
• Managed Material Repair Operations inventory budget which exceeded $14 million
• 48,000 parts, through use Lean Sigma, 5S, SAP inventory management reports
• Leader of HSE Pillar for Technical Services team
• Provided coaching and guidelines to perform 7–step investigation, monitored behavior observation systems, reviewed near miss incidents, addressed risk predictions real time
• Conducted monthly safety meetings and training
• Waste Management Project: Initiated companywide Recycling program of PET, Cardboard, Pallets, and metal scraps
• Impact: Revenue gain of over $1.2 million for 3 consecutive years
• Portion of funds allocated to pay landfill cost
• Impacted cost controls/scrap reduction.
• Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives
• Monitored work procedures, work schedules and expedited workflow
• Made technical suggestions regarding modifications to documentation, product performance and failure analysis
• Created, edited and implemented company policies regarding access control, vulnerability patching and virus protection to minimize security incidents
• Initiated process to maintain distributor and customer computer databases
• Evaluated existing procedures and made proactive adjustments to meet changing demands
• Recruited, placed and oversaw project staff for optimal project results
• Integrated architectural and engineering drawings to create cohesive packages
• Prepared, checked, and coordinated documentation to support component design and application.