Marla Wilhite
Indianapolis,IN
Summary
Dedicated Senior Medical Assistant with a proven track record at Community Health Network, enhancing clinic productivity by training peers and streamlining processes. Expert in EMR/EHR and phlebotomy, I significantly reduced patient wait times. My commitment to patient-focused care and professionalism ensures high-quality, compassionate service to diverse populations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hendricks Regional Health Hospital
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Senior Medical Assistant
Community Health Network
02.2001 - Current
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Educated patients on health maintenance strategies, promoting wellness through preventive care measures such as immunizations and screenings.
- Delivered high-quality wound care services including dressing changes, suture removals, and incision site monitoring for signs of infection or complications.
- Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
- Maintained a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
- Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
- Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
- Assisted in the development and implementation of quality improvement initiatives to elevate patient satisfaction and overall clinic performance.
- Administered injections skillfully using proper technique while maintaining a comforting bedside manner with apprehensive patients.
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Receptionist
Abrams Eye Care
09.1994 - 12.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2004
Skills
- HIPAA compliance
- EMR / EHR
- Patient-focused care
- Phlebotomy
- CPR
- Professionalism and ethics
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Medical Assistant
Hendricks Regional Health Hospital
01.2024 - Current
Senior Medical Assistant
Community Health Network
02.2001 - Current
Receptionist
Abrams Eye Care
09.1994 - 12.2000
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
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