Marla Zirkelbach
Glendale,AZ
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner, and complex problem-solver.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Talman Home Savings Bank
Northbrook, Illinois
01.1980 - 05.1991
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Supported outside sales force in servicing and obtaining new business.
- Planned work schedules to maintain adequate staffing levels.
- Resolved customer complaints in a timely manner.
- Established and built customer relationships through targeted outreach and initiatives.
- Managed inventory levels of cash, supplies, and other resources.
- Ensured compliance with banking regulations and policies.
- Designed sales and service strategies to improve revenue and retention.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Trained assistant managers on all banking and customer service policies.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed branch files per recordkeeping and compliance requirements.
- Prepared and managed cash shipments between banks.
- Recruited, interviewed, and trained new employees as needed.
- Developed strategies to optimize branch operations.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Coordinated customer service initiatives and staff training.
- Served as primary contact between the branch and corporate headquarters.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Coached staff on policies, procedures and performance strategies.
- Maintained accurate records of financial transactions.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Monitored staff performance and provided feedback.
- Disciplined employees to encourage compliance with company policies and procedures.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Arts - Business Management
Northeastern Illinois University
Chicago, IL05-1983
Skills
- Financial reporting
- Regulatory compliance
- Branch operations
- Customer service
- Inventory management
- Sales strategy/cross selling ie: open checking account/ATM card Tellers can initiate ATM CARD Offer cross selling incentives
Timeline
Branch Operations Manager
Talman Home Savings Bank
01.1980 - 05.1991
Bachelor of Arts - Business Management
Northeastern Illinois University
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