Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MARLA ZWIESELE

Warren,MI

Summary

Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Relationship Banker with over 18 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

19
19
years of professional experience

Work History

Small Business Relationship Banker

Citizens Bank
Warren, MI


  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
  • Maintained up-to-date knowledge of competitors' products.
  • Executed wire transfers, stop payments and account transfers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Relationship Banker

Citizens Bank
Warren, MI
03.2003 - 12.2021
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Worked with clients to address and respond to client and partnership management issues.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Continually boosted branch production and revenue by120% by consistently meeting all monthly and quarterly sales goals.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Increased daily sales by 120% by upselling checking and loan banking products and financial services to customers.
  • Solved customer challenges by offering relevant products and services.
  • Presented new and additional products and services to existing customers.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Oversaw daily operations to ensure high levels of productivity.
  • Received and processed stock into inventory management system.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

High School Diploma -

Warren Mott High School
Warren, MI
05.1986

Skills

  • Cashier's Checks
  • Attention to Detail
  • Discrepancy Resolution
  • Relationship Building
  • Customer Service
  • Regulatory Compliance
  • Task Prioritization
  • Honest and Ethical
  • New Account Setup
  • Cash Supply
  • Product and Service Sales
  • Problem Solving
  • Currency Counting Machines
  • Account Retention
  • Identity Verification
  • Reliable and Responsible
  • Team Cooperation
  • Night and Safe Deposit Procedures
  • Vault Monitoring
  • Decision Making
  • Customer Loan P
  • Armored Car Deposit Verification
  • Pleasant and Personable
  • Staff Scheduling
  • Team Leadership
  • Cash Handling

Accomplishments

Achieved awards for sales and service. Top ten in sales in my region.

Also acted as Manager for over seven months while Corporate was looking to replace previous Management.

Timeline

Relationship Banker

Citizens Bank
03.2003 - 12.2021

Small Business Relationship Banker

Citizens Bank

High School Diploma -

Warren Mott High School

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MARLA ZWIESELE