MARLA THOMAS
Finance, Public Administration, and Business Operations
BRUNSWICK,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skills
- Charismatic Leader
- Technology Focused & Savvy
- Financial Management
- Process Improvement
- Loss Prevention
- Budget Conscious
Education
Masters Program - Public Administration
03.2023
B.A. - Sociology
1996
Timeline
Owner - Thomas And Associates Consulting
02.2023 - Current
Accountant III - Glynn County Board of Commissioners
05.2018 - 09.2020
Mortgage Loan Officer - Capital City Home Loans (formerly Brand Mortgage)
02.2017 - 03.2018
Branch Manager - SunTrust Banks, Inc
09.2013 - 09.2014
Vice President and Chief Financial Officer - Georgia Coastal FCU
01.2005 - 01.2012
Operations Officer - SunTrust Enterprise Information Services, EIS
09.2001 - 12.2004
Quality and Productivity Management Specialist - SunTrust Enterprise Information Services, EIS
09.1998 - 09.2001
Troy University - Masters Program, Public Administration
Valdosta State University - B.A., Sociology
Work History
Owner
Thomas And Associates Consulting
Brunswick, GA
02.2023 - Current
- Utilized many years of banking experience in order to provide consulting support to small Credit Unions and small businesses for internal operational support and regulatory compliance.
- Consulted with individual clients to help meet personal, financial and performance goals by helping build budgets or re-build credit profiles.
- Provided cost efficient web site development, implementation, and management for small businesses.
Accountant III
Glynn County Board of Commissioners
05.2018 - 09.2020
- Grant Reporting.
- SPLOST (Special Purpose Local Option Sales Tax) accounting and reporting functions.
- Capital Project reconciliation.
- Accounts Receivable and Payable for all grants and projects.
- Interpreted, applied, and ensured compliance.
Mortgage Loan Officer
Capital City Home Loans (formerly Brand Mortgage)
02.2017 - 03.2018
- Marketed and promoted financial products to meet loan quality and production goals.
- Represented company in professional and enthusiastic manner.
- Continually identified, developed and maintained quality network of business relationships.
- Responded to customer inquiries and referrals in timely manner, conducted interviews with prospective borrowers in order to analyze financial and credit data.
Branch Manager
SunTrust Banks, Inc
09.2013 - 09.2014
- Responsible for management of entire branch.
- Directly managed employees, conducted performance reviews, selection and performance counseling.
- Responsible for driving branch performance results.
- Conducted outside sales efforts.
- Ensured compliance with internal controls, operational procedures and risk management policies.
Vice President and Chief Financial Officer
Georgia Coastal FCU
01.2005 - 01.2012
- Responsible for overall management of credit union.
As member of senior management team, responsible for ensuring financial stability and member satisfaction commensurate with best interest of members, employees, and credit union. - Ensured that the credit union was in compliance with the federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
- Responsible for all quarterly reporting to state and federal agencies to meet regulatory compliance.
- Maintained and managed all General Ledger Accounting
functions relating to credit union's financial statement in
accordance with GAAP (Generally Accepted Accounting
Principles). - Responsible for maintaining all daily, weekly and monthly general ledger and corporate account reconciliations without exception; including year-end closeouts.
- Performed all Human Resource functions for credit union including payroll, hiring, terminations, and policy maintenance and implementation.
- Developed and implemented consistent organizational policies and procedures that complied with external regulations.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Operations Officer
SunTrust Enterprise Information Services, EIS
09.2001 - 12.2004
- Manager for projects involving overall quality for Banking Services Division within operations footprint (Georgia, Florida, Virginia, Tennessee, and Maryland).
- Worked across functional lines in order to partner with lines of business to build strength in communication and solution delivery, present and/or prepare information for senior management reporting on key quality measurements.
- Worked in conjunction with Human Resources to serve in leadership capacity for employees in regards to events within operations center in order to keep morale and employee
retention rates at high rate in challenging environment. - Central Region Banking Services Division, Manager for projects involving overall quality, employee moral, internal communication and reporting to senior management, incident reporting, process improvement projects, Six Sigma development/reporting and data base standardization for all of Georgia Operations.
- Monitored and served as administrator for EIS Internal Survey which surveys internal and external clients and used results in order to make improvements in areas of service delivery, problem resolution, customer service and overall quality of operations' products.
Quality and Productivity Management Specialist
SunTrust Enterprise Information Services, EIS
09.1998 - 09.2001
- Certified trainer that provided continuous improvement training to managers throughout EIS using P.M.T.; Process Management Techniques, process designed to generate measurable improvements in productivity and quality. Training class instructed managers on capacity match and batch theories, statistical process control, process design and used continuous improvement system for rewards and recognition. Training also included Six Sigma implementation and error reduction in operations environment.
- Certified trainer that provided training to EIS employees for Integrate; decision support tool for managers to improve quality and unit cost.
- Provided on-site and off-site coaching that included classroom training, hands-on software training, and instruction of measurement methodologies for productivity, expense and overall contribution to profitability.
- Coordinated training and class registration across five state operational footprint to ensure that all managers and appropriate personnel received software and skills training.
- Developed and updated training materials utilized in classroom setting to enhance adult learning model for classes that were offered.
- Liaised between Corporate Quality and other departments, providing project updates and consultation.
- Documented and reported detailed project plans for Senior Management reporting purposes across all lines of business and regions.