MARLA B HEFLIN
Chicago,IL
Summary
Accomplished personnel engagement professional with strong background supporting building and retention of talented teams. Skilled in tackling personnel grievances and conflicts, working with management in attainment of challenging objectives.
Overview
32
32
years of professional experience
Work History
SR Human Resources Representative
FedEx Express
06.2004 - Current
- Consults and advises management on difficult problems including disciplinary action, performance improvement, reorganization which includes displacement of personnel or internal or external employee relations concerns, policy exceptions and succession planning.
- Makes Unions unnecessary through effective employee relations handling and assist management in maintenance of effective lines of communication.
- Ensures that job postings, and all transfer and promotion activity is in line with corporate policy.
- Ensures that personnel administration policies; programs and procedures for compensation, benefits and organization planning are communicated and administered.
- Investigates internal complaints, recommends courses of action, and ensure appropriate follow-up in compliance with corporate “Guaranteed Fair Treatment Policy.”
- Serves as Personnel Consultant/Advisor on Personnel Policy matters during GFT/Board of Review Process
- Monitors and advises line/staff management regarding safety concerns and violations.
- Communicates and interprets people policies and procedures and personnel systems; provides input on departmental policies.
- Analyzes statistical trends in personnel-related activities and data necessary for management information reports.
- Counsels' employees on personal growth and development in FedEx Express.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Works well in team setting, providing support and guidance.
- Participates in team projects, demonstrating ability to work collaboratively and effectively.
- Worked flexible hours across night, and early morning shifts, supporting 24/7 operation.
- Cultivated interpersonal skills by building positive relationships with others.
- Member of catastrophic response team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
HR Consultant
Heflin Enterprises, LLC
01.2002 - 01.2004
- Specializing in recruiting full range of professionals including, Medical Billing representatives, Compliance Managers, Human Resource Managers, Customer Service Representatives and inside and Outside Sales Representatives.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Established new and untapped sources, increasing hires by 20%.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Applied facts and analytics to understand trends and develop solutions to positively impact organization.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Assessed client feedback and delivered information to management for corrective action.
Regional Recruiting/Human Resources Manager
Argenbright Security
01.1999 - 01.2002
- Selected to recruit and train all new Human Resources Managers company-wide, while creating training and succession plan.
- Developed and maintained client relationships to identify and meet hiring needs.
- Investigated, tracked and followed-up on all hotline calls for Midwest.
- Processed new hires, while maintaining highest level of Federal, FAA, INS, OFFCP, DPR, DOT and Company compliance.
- Proved successful in resolving complex employee relation's issues and managing integration of new operation processes.
- Managed and served as mentor to 5 Human Resources Managers in Midwest.
- Developed company and industry wide compliance manual for FAA, IDPR and DOT compliance.
- Assisted in rolling out companywide Ethics and hotline program.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Recruiting Specialist
Waste Management
01.1997 - 01.1999
- Owned hiring process from onset of recruitment throughout training process.
- Utilized and maintained online application system for 250 open positions.
- Posted and maintained job opportunities (contract and direct) on various Internet sites and company Intranet.
- Developed Outreach sources to comply with OFCCP regulations, while maintaining applicant flow log and promotion logs.
- Generated over $50K savings for company through reducing staffing and retention issues.
- Instrumental in creating standardized hiring process for 13 sites in Illinois.
- Successfully overcame two conciliatory agreements with OFCCP.
- Participated in union avoidance as well as key in all employee grievances.
- Complied with all DOT regulations while hiring and training drivers.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Supported management in developing and implementing personnel policies and procedures
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings
- Tracked key dates and deadlines and maintained specific personnel lists.
Team Relations Leader
Target Stores
01.1994 - 01.1997
- Managed all recruiting, executive training and development, employee relations and litigation, coordinated personnel policies, litigation activities and benefits administration issues for store with total annual sales volume of $40 million.
- Managed clerical staff, payroll processing, HRIS administration, employee survey and feedback and all counseling and corrective action for 250 employees.
- Spearheaded effort to successfully reduce turnover rate to less than 60%.
- Credited with development and implementation of largest citywide job fair in company's history with 1,200 job seekers.
- Successfully coordinated personnel policies, litigation activities, and benefits administration issues for store with total annual sales volume of $40 million in first year.
- Served as overall personnel administrator for company's first inner city store with annual sales of $55 million.
- Exceeded United Way's charitable goals as Team Captain for 3 consecutive campaigns.
- Achieved 100% success rate in defending sexual harassment, workers' compensation and discrimination cases resulting in reduction of litigation reserves.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Oversaw team that managed payroll and timekeeping to track hours and accurately pay employees.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Organized and led staff orientation programs and training to promote collaboration.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Managing Co-Owner
Baskin-Robbins
01.1991 - 01.1994
- Managed day-to-day operations for franchise
- Demonstrated entrepreneurial leadership talents, while creatively developing marketing and budgetary planning
- Energetically hired, trained, counseled and motivated team of ten employees.
- Participated in corporate marketing strategies, which utilized and strengthened employees up selling skills
- Successfully built relationships with number one urban radio station in Chicago.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Established team of motivated and highly skilled employees to help run business.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Developed comprehensive marketing strategies to increase brand awareness and grow customer base.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Built loyal account base and long-term business relationships with accounts.
- Supported company goals through careful reinvestment of profits.
- Created systems and procedures to streamline business processes and optimize resources.
- Managed ten employees by supervising daily tasks
Education
Project Management Diploma -
MicroTrain Technologies
200 West Adams, Chicago, IL 6060608.2003
Bachelor of Arts - Communications
Lewis University
One Romeoville Pkwy, Romeoville, IL 6044305.1989
Skills
- Global Recruitment
- Compensation Analysis
- Recruitment Strategy Development
- Equal Employment Opportunity (EEO)
- Candidate Pipeline Development
- Job Applicant Interviews
- Business Requirements Understanding
- Client Development
- Policy Interpretation
- Workplace Diversity Cultivation
- Technique Optimization
- People Development
- Consultancy and Advisory
- Presentation Preparation
- Human resources management
- Human resources knowledge
Affiliations
Alpha Kappa Alpha Sorority Incorporated
Timeline
SR Human Resources Representative
FedEx Express
06.2004 - Current
HR Consultant
Heflin Enterprises, LLC
01.2002 - 01.2004
Regional Recruiting/Human Resources Manager
Argenbright Security
01.1999 - 01.2002
Recruiting Specialist
Waste Management
01.1997 - 01.1999
Team Relations Leader
Target Stores
01.1994 - 01.1997
Managing Co-Owner
Baskin-Robbins
01.1991 - 01.1994
Project Management Diploma -
MicroTrain Technologies
Bachelor of Arts - Communications
Lewis University