Summary
Overview
Work History
Education
Skills
Timeline
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Marlaina Lamas

Arlington,WA

Summary

Detail-oriented and proactive employee with a strong background in customer service and communication. Skilled in multitasking in dynamic environments, handling correspondence, and content creation to enhance business operations. Excels in problem-solving, team collaboration, and time management to create a seamless workflow.

Overview

8
8
years of professional experience

Work History

Lead Esthetician

Self Employed
Arlington, WA
04.2024 - Current
  • Demonstrated excellent customer service skills while interacting with clients in person or over the phone.
  • Analyzed sales trends and made necessary changes in product lines or services offered.
  • Developed marketing campaigns to deliver messages to a targeted audience.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Relaxed clients with facials and treatments create a comfortable, soothing, and therapeutic environment.

Barista

Espresso Connection
Marysville
07.2018 - Current
  • Delivered exceptional customer service to ensure satisfaction with every interaction.
  • Arranged products, paperwork, and critical documents to maintain well-organized file systems, and recordkeeping compliance.
  • Handled processing of cash payments, credit purchases, and refund transactions.
  • Organize and report financial information to document payment history, and assist with accounting.
  • Answer questions about store policies and concerns to support the customer experience.

Front of the House

Panera Bread
Tulalip
09.2017 - 07.2018
  • Provided friendly, helpful customer service, verifying the accuracy of each order before it reached the customer.
  • Implemented strategies to improve service efficiency and guest satisfaction.
  • Greeted and welcomed customers in a professional and friendly manner.
  • Resolved customer complaints in a professional manner while adhering to company policies.

Sales Associate

Wilsons Leather
Tulalip
09.2016 - 01.2017
  • Delivered prompt and insightful customer support, addressing a range of inquiries.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Arranged store products to enhance visual appeal and customer engagement.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.

Education

Esthetician License - Esthetician/Beauty

Evergreen Beauty College
Everett
07-2023

General Studies -

Everett Community College
Everett
01-2021

High School Diploma -

Marysville Pilchuck Highschool
Marysville
06.2018

Skills

  • Organization
  • Quick learner
  • Team collaboration
  • Problem-solving
  • Communication
  • Detail-oriented
  • Content creation
  • Task prioritization
  • Customer service
  • Verbal and written communication
  • Time management

Timeline

Lead Esthetician

Self Employed
04.2024 - Current

Barista

Espresso Connection
07.2018 - Current

Front of the House

Panera Bread
09.2017 - 07.2018

Sales Associate

Wilsons Leather
09.2016 - 01.2017

Esthetician License - Esthetician/Beauty

Evergreen Beauty College

General Studies -

Everett Community College

High School Diploma -

Marysville Pilchuck Highschool

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Marlaina Lamas